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HRD4801 ASSIGNMENT 7 2024
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HRD4801 ASSIGNMENT 7 2024
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passmatetutorials@gmail.com HRD4801 ASSIGN 07 2024062621185/0680538213/0717513144
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, passmatetutorials@gmail.com HRD4801 ASSIGN 07 2024
062621185/0680538213/0717513144
1. Based on Table 9.3, in Lesson 09, analyse how organisations focus on nine key
quality elements. List the examples of the activities (1 mark for each activity)
and their evidence (1 mark each for the evidence) in the table to support your
analysis. In addition, discuss how integrating suppliers and service providers,
along with a process-based (1 mark) and results-driven (1 mark) approach,
assists to improve the organisations’ overall quality and competitive advantage.
(20)
Quality Element Activity Evidence
Conducting customer Survey results showing customer
Customer Focus
satisfaction surveys feedback trends
Leadership and
management Establishing a quality Meeting minutes and organizational
commitment to management team charts
quality
Involvement of all Employee training Training attendance records and
employees programs evaluation forms
Implementing
Process maps and operational
Process based standardized work
guidelines
processes
Continuous Documentation of completed
Improvement
improvement initiatives improvement projects
Results and data Using data analytics for Reports demonstrating data-driven
driven decision making decisions
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