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CMN 2148 FInal Exam With Complete Solution
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CMN 2148 FInal Exam WithComplete Solution
Organizational excellence - ANSWER ability of people to work together and
utilize technology for the creative solving of increasingly complex problems
Communication competency - ANSWER Composed of knowledge, sensitivity,
skills, and values. Competence arises from interaction of theory, practice, and
analysis. (SAY THE RIGHT THING AT THE RIGHT TIME)
How does competence arise? - ANSWER Theory, practice and analysis
microsystem (ecological theory) - ANSWER which contains the developing
organizational member and other persons in the immediate work env
The mesosystems - ANSWER Which represent the interrelations among
various microsystems
Macrosystem - ANSWER Which does not rep the immediate context in which
individuals works, but does not impinge on him/her
The ecosystem - ANSWER Which reps the overarching cultural belief system,
forms of knowledge, social, techno, and political ideologies
What are the 4 components of cmn competency? - ANSWER Knowledge,
Sensitivity (meaning and feelings), Skills (analyze org messages) and values
(taking responsibility for effective cmn thereby contribution to org
excellence )
Human Communication Process - ANSWER Attempts to construct shared
,realities through social interaction (meaning making and sense making
process)
The effect - ANSWER The result of the complex interaction of all elements
(encode, sources, channels, experiences, comp)
impersonal communication - ANSWER Communication that treats people as
objects or that responds only to their roles rather than to who they are as
unique people.
interpersonal communication - ANSWER Treating the person and Identifying
them as an individual
Message Encoding - ANSWER The process of formulation messages
Message Decoding - ANSWER The process of assigning meaning
Organization - ANSWER Result of the process of organization dynamic
system in which individuals engage in collective efforts for goal
accomplishment (social activity to accomplish a goal)
Noise - ANSWER Distortion or interference that contributes to discrepancies
between the meaning intended by the source and the meaning assigned by
the receiver
Channel - ANSWER Medium used to transmit the message
Message - ANSWER Symbolic attempt to transfer meaning
Field of experience - ANSWER Communication that is based on past
experiences which can help us decide how we communicate
Communication Context - ANSWER Time of communication, place itself,
relationship with other person
,Shared realities - ANSWER Meanings resulting from the communication
process; attempts to have others understand our world as we do or as we
intend for it to be understood and our efforts to comprehend the world of
those around us
Organizational design - ANSWER A functional organization working in a
specific structure
Top down or bottom up communication
Definitions of Organizational Comm - ANSWER Process, purpose, people,
meaning (Acknowledging there's multiple realities), and message
Functional Approach - ANSWER Undermines the importance of the
individual, organizations have the ability to influence the people
Components of Organizational communication system - ANSWER Inputs,
throughput and output
Cmn inputs - ANSWER Info in the external env that may influence the
decision making of the org
Cmn throughput - ANSWER Transforming and changing of input info for
internal organizational use and the generation and transition of internal info
throughout the org
Cmn output - ANSWER Messages to the external env from within the org
Open systems - ANSWER Organizations that continually take in new
information, transform that information, and give information back to the
environment
Closed systems - ANSWER Organizations that lack input communication,
, making it difficult to make good decisions and stay current with the needs of
the environment
Message functions - ANSWER what communication does or how it
contributes to the overall functioning of the organization
Organizing functions - ANSWER Messages that establish the rules and
regulations of a particular environment
Relationships functions - ANSWER Cmn that helps individuals define their
roles and assess the compatibility of individual and organizational goals
Change functions - ANSWER messages that help organizations adapt what
they do and how they do it; viewed as essential to an open system
When do change functions occur? - ANSWER Occurs in organizational
problem, solving individual decision-making feedback from the env and
numerous other choice making decisions
Message Structures - ANSWER Movement of organizing, relationship, and
change messages throughout the organization and between the organization
and its external environment.
Networks - ANSWER Formal and informal patterns of communication that
link organizational members together
Meaning centered approach - ANSWER Way of understanding organizational
communication by discovering how organizational reality is generated
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