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CMN 2148 - Midterm Exam With Complete Solution
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CMN 2148 - Midterm Exam WithComplete Solution
Organizations are created through ___ of people. - ANSWER Communication
Organizations exist by virtue or people ___ them through their
communication. - ANSWER Enacting
Human communication - ANSWER The process of making sense out of the
world and sharing that sense with others.
Sensemaking - ANSWER The ongoing retrospective development of plausible
images that rationalize what people are doing
What elements are essential for communication? - ANSWER Listening
Clear channels
Various channels
Empathy
Non-verbal
Trust
What motivates people in an organization? - ANSWER Remuneration
Stability
Creativity
Affirmation
,Empathy
Power
___ of people don't leave jobs because of the work; they leaver because of
their bosses. - ANSWER 75%
___ are devices for understanding one element in terms of another. - ANSWER
Metaphors
Metaphors capture the ___, but in a partial way. - ANSWER Essence
Metaphors both ___ and ___. - ANSWER Reveal and Conceal
Who has taken a few of the most common, "taken for granted" metaphors or
ways of looking at organizations? - ANSWER Gareth Morgan
According to ___, an effective organization is like a well-built machine. -
ANSWER Mechanistic theories
What are the three key management activities? - ANSWER Planning
Design
Maintenance
What are the three components of a well-built machine? - ANSWER 1. clearly
defined functions
2. clearly defined components
3. pre-determined goals
When the organization is viewed as a machine, there is an emphasis on
organizational ___, ___, and ___. - ANSWER Rules
, Control
Structure
Tall structure - ANSWER - Overall narrow span of management
- A large number of hierarchical levels
- Tight control
Flat structure - ANSWER - Wide span of control
- Fewer hierarchical levels
- Loose control
- Facilitates delegation and collaboration
Who is related to the bureaucracy theory? - ANSWER Max Weber
Who is related to the administrative management? - ANSWER Henri Fayol
Who is related to the scientific management? - ANSWER Frederick Taylor
What started the development of all these theories? - ANSWER The Military -
Frederick the Great (King of Prussia)
What is bureaucracy considered as? - ANSWER A model of the effective
hierarchical organization.
What is the administrative management theory considered as? - ANSWER An
attempt to promote logic, order and structure in organizations.
What are the administrative management theory's five managerial tasks? -
ANSWER Planning
Organizing
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