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CMN2148 Chapter 1 Test With Complete Solution
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CMN2148 Chapter 1 Test With Complete Solution...
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CMN2148 Chapter 1 Test WithComplete Solution
3 Challenges in every Organization - ANSWER 1. Internal
2. External
3. Personal Challenges
4 Systems in an Organization - ANSWER 1. Micro-system
2. Meso-system
3. Macro-system
4. Exo-system
Competency Components - ANSWER 1. Knowledge
2. Sensitivity
3. Skills
4. Values
Competent Knowledge - ANSWER strong self-awareness, asks questions,
ability to accurately understand how the organization works
, Competent Sensitivity - ANSWER sense of organizational dynamics, develops
through self-analysis, see how people react to you
*how to develop empathy*
Competent Skills - ANSWER can accurately organize and analyze
*how to apply knowledge to a change in situation*
Competent Values - ANSWER taking self-responsibility
*am I doing the right thing?*
Human Communication Process - ANSWER constructing realities together,
meaning-making process
- both parties are on the same page
Impersonal Relationship - ANSWER treat others as an object
Interpersonal Relationship - ANSWER view as unique individuals
Sources and Receivers - ANSWER How to channel information
- everyone will react different
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