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ORG CMN 2148 TEST WITH COMPLETE SOLUTION
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ORG CMN 2148 TEST WITHCOMPLETE SOLUTION
Information Society - ANSWER -Environment where the society spend more
time creating, processing, and distributing rather than directly producing
goods
-Mass production
-Constant learning of new activities and processes
-Good social skills, getting along with people
Information and Knowledge - ANSWER Information is simply info,
knowledge is being able to filter the information and take what is beneficial
to you
Organizational Excellence - ANSWER -Communication Competency is key!!
-Ability of people to work together and utilize technology for solving of
complex problems
What is Communication Competency? - ANSWER -Encoding and decoding
ability
-You have learned to say the right thing, to the right person, in the right
context (emotional intelligence type beat)
-Composed of knowledge, sensitivity, skills, and values
-Competence arises from interaction of theory, practice, and analysis
,Competency Components - ANSWER Knowledge: making sure you have the
ability to understand situations, events, attend workshops, pay attention and
observe how people do things, interactions, explorations can help! Ex. before
you get the job, you do your research about the job, read books, etc.
Sensitivity: ability to understand, being empathic
Skills: you apply what you have learnt, you can accurately analyze; if
something happens to you, you now know what to do, this comes with
experience!!
Values: taking responsibility for your actions, owning up to your actions. Ask
yourself where you are responsible, BE ETHICAL AND HONEST!
Basics of Human Communication - ANSWER Sources and Receivers
Encoding and Decoding
Message
Channel
Noise
Field of Experience - ANSWER Backgrounds can help communicating with
one another, can be a cultural experience, work experience, working with
similar people it's easier
Communication Context - ANSWER Environment of the communication
interaction; the time (meetings are usually in the morning, when you're fresh,
less to worry about), the place, the role you have, the position itself), you
can't talk to people the same way everywhere!
Effect - ANSWER Related to the previous experience we have already about
,what we know, consciously and unconsciously it has an effect on how we
interact with people
Ex. Your past experiences just have an effect on how you interact with
people!! Talia and our past has affected how I interact with people like that
Organization - ANSWER Social entities, people work together to accomplish a
common goal.
Ex. Hospital, they want to help people, its a shared common goal,
dependence on people is everything
Organizational Communications - ANSWER a process that organizations go
through to establish and create a company
Process: look into ongoing interactions and activities, assigning roles and
responsibilities to employees, conflict management runs, how mediation is
done, etc. how processes work in that organization
People: how people obtain and share information, one department may be
different than others
Message: looking into the actual content of the message itself, such as
images, expressions used, noverbal and verbal, the channel they use to send
out a message
Meaning: acknowledging that people because of their personal differences
they might have a different interpretation; because we're different people
you're going to see multiple different expectations, opinions, goals, etc.
Purpose: the goal, objective, it can tell you the organization's characteristics
What is Functional Approach - ANSWER View organizations as complex and
, dynamic systems
-Individuals or employees are not considered the key factor, more focused on
institutional environments
-helps us understand organizational communication by describing what
messages do and how they move through organizations
-They view organizations as organic systems
Organizational Communication System - ANSWER number of related units
and processes that operate together within the organization
-Communication inputs: information that can potentially influence the
decision making of the suprasystem
-Communication throughput: the transforming and changing of input
information for internal organizational use
-Communication output: Messages to the external environment from within
the organization
Open Systems - ANSWER Employees and companies are very open minded,
learning is encouraged, updating knowledge
Closed System - ANSWER Classical, very linear, most of the organizations
believe they don't want to change anything, reject any criticism, believe what
they are already doing is perfect
Message Functions - ANSWER What communication does or how it
contributes to the overall functioning of the organization
Organizing, relationship, and change functions
Message Functions: Relationship Function - ANSWER Helps individuals define
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