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HRM2604 Assignment 5 Semester 2 2024 - DUE 29 October 2024
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HRM2604 Assignment 5 Semester 2 2024 - DUE 29 October 2024 QUESTIONS WITH COMPLETE ANSWERS
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, HRM2604 Assignment 5 Semester 2 2024 - DUE 29 October 2024PERFORMANCE THAT SELLS Oliver King works at a large real estate agency called Red
Arrow. The agency has been in business for many years and is well established. Oliver has
only recently started working at Red Arrow. Although he has obtained the certificate to
practise as an estate agent, he does not have any valid experience in the field and is
nervous that he may not know how to make a sale. He admits that he still has a lot to learn
and is eager to work his way up. The policy at the agency is that agents earn 20%
commission on every property they sell. Each agent goes out on his or her own when
meeting clients. The best salesperson is determined by calculating the highest number of
properties sold each year. When Oliver began working at the agency, he sat down with his
supervisor, Felicity who informed him of his duties and guided him on how to go about
achieving his goals. They also drew up Oliver’s developmental plan together. Felicity is a
very easy-going person, and this is transferred to her working style. She wants the best for
everyone and when training Oliver, she advises him to always trust his instincts and do
what he considers best. Felicity believes that every client comes with their own unique
circumstances and that an agent has to adapt their behaviour to suit the client’s needs. At
the outset, it was also decided, in consistency with the organisational policy that Oliver’s
performance appraisal would include a detailed log compiled by Felicity regarding
important instances of good and poor performance displayed by Oliver. The fact that his
supervisor took the time to plan his performance really impressed Oliver and he felt
motivated and ready to begin working. HRM2604 Assessment 05 (Semester 2, 2024) 11 ©
UNISA 2024
QUESTIONS
1. Which of the three main approaches to measuring performance would be most suitable
to Oliver’s job? Provide a reason for your answer with reference to the scenario. (4)
2. Briefly explain how the approach you suggested in question 1 is generally applied to
measure employee performance. (4)
3. Identify and explain the three determinants of performance. Then apply each one to
Oliver’s performance in the scenario. (9)
4. Indicate the relationship between the three determinants of performance that you
discussed in question 3 and analyse Oliver’s performance based on this relationship. (3)
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