WGU D322 Introduction to Information Technology Section
7 Exam 95 Questions with Verified Answers
What are digital enterprises? - CORRECT ANSWER Organizations who rely on
technology for day-to-day business
What are the five domains that IT functions cover? - CORRECT ANSWER
Communication, data collection and management, information security and
management, consumer relationship management, and process improvement
What is communication (IT domain)? - CORRECT ANSWER Enables organizations
to communicate by phone, email, video, social media, and many other ways
What is data collection and management (IT domain)? - CORRECT ANSWER
Organizations collect, store, manage, and use large amounts of information, and
IT tools take raw data and convert it into information for analysis
What is information security management (IT domain)? - CORRECT ANSWER
Keeping the company's data secure; data leaks can lead to fines and regulatory
actions, as well as damage an organizations reputation
What is consumer relationship management (IT domain)? - CORRECT ANSWER
Tracking and organizing every interaction a company has with potential
customers, providing data about needs, wants, and behaviors
What is process improvement (IT domain)? - CORRECT ANSWER Designing and
implementing tools to improve efficiency, automating processes to reduce
repetitive and error-prone behavior
What is a service portfolio? - CORRECT ANSWER A list of services the department
offers, and includes managing the supporting applications and supporting
operating systems along with controlling and managing all the different kinds of
devices on the network
, What is Bring Your Own Device (BYOD)? - CORRECT ANSWER Business policy that
permits employees to use their own mobile devices to access company computing
resources and applications
What is IT project management? - CORRECT ANSWER IT project managers help
the IT department meet all of the requirement of these projects and ensure that
the projects run smoothly, promptly, and within budget
What are strategic goals? - CORRECT ANSWER Long-term, organizational
aspirations determined by management
What is tactical planning? - CORRECT ANSWER The development of short-term
plans for how to operate with maximum efficiency
What is operational planning? - CORRECT ANSWER Much like tactical planning,
but long-term
What is IT governance? - CORRECT ANSWER The system of processes that ensure
the effective and efficient use of IT to enable an organization to achieve its
business goals and to add value to key stakeholders in an organization
What is a vision? - CORRECT ANSWER States what the department would like to
achieve
What is a mission? - CORRECT ANSWER States how a department will achieve
their vision
What are core values? - CORRECT ANSWER Expected behaviors of a member of a
group or organization
What are network administrators? - CORRECT ANSWER Set up, maintain, and
monitor the hardware and software that support the networking components of
the computer systems
What are system administrators? - CORRECT ANSWER Set up, maintain, and
monitor devices that support business operations. These devices include anything
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