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PHMD 5250 Exam 1 Questions And Correct Answers
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PHMD 5250 Exam 1 Questions And Correct AnswersA process which brings together resources and unites them in such a way that,
collectively, they achieve goals or objectives in the most efficient manner possible -
ANSWER management
According to the relative value theorem, which of the following factors trumps the
others such that, if this factor is low, the consumer/user is likely not to place a relative
value on the product, regardless of how they assess the product on the other two
factors?
a) perceived value (PV)
b) price (P)
c) service (S) - ANSWER a) perceived value (PV)
when leaders consider issues and actions warranting ethical decision making, how is it
possible for ethics to be compromised?
a) not giving an issue due diligence due to lack of time
b) via the application of the policy and procedure manual
c) leadership is told how to handle the situation
d) taking an unbiased approach to the situation - ANSWER a) not giving an issue due
diligence due to lack of time
which of the managerial sciences tracks and organization's financial transactions?
a) finance
b) economics
c) accounting
d) marketing
e) operations management - ANSWER c) accounting
,a pharmacist would like to hold an immunization clinic at her pharmacy. before holding
the clinic, she needs to determine what types of immunizations the pharmacy should
provide and when they will be offered. which management activity did she just perform?
a) control
b) plan
c) organize
d) lead - ANSWER b) plan
according to the definition of management, which of the following people should be
considered managers? select all that apply:
a) director of pharmacy at a hospital
b) staff pharmacist at a community pharmacy
c) student pharmacist at a school of pharmacy - ANSWER all of them
which of the following factors does not influence the demand for the goods and services
offered by pharmacists and pharmacies?
a) the needs of pharmacists to make a living and pay off their student loans
b) the needs for patients to live happy, healthy lives for as long as possible
c) the needs of other health care providers for knowledge of how to best use
medications
d) the needs of the payers of health care to serve as many people as possible at the
lowest possible cost - ANSWER a) the needs of pharmacists to make a living and pay off
their student loans
which of the following best describes what is meant by the term "value"?
a) an evaluation of the benefits obtained by a consumer/user relative to what they had to
sacrifice to obtain those benefits
b) a good or service which provides a high amount of benefits to its consumer/user
c) a good or service that can be obtained by a consumer/user at a low cost - ANSWER a)
an evaluation of the benefits obtained by a consumer/user relative to what they had to
,sacrifice to obtain those benefits
pharmacists can enhance the relative value (RV) of the goods and services they offer
consumers by: (select all that apply)
a) providing goods and services that health care stakeholders need and want
b) offering goods and services at a price/cost that health care stakeholders are willing
and able to pay
c) use marketing activities to educate and influence health care stakeholders of what
they can offer - ANSWER all of them
a typical community pharmacy, after paying their expenses for the goods they sell and
their overhead expenses, generates how much net profit for every dollar of sales?
a) 1-5 cents
b) 10-15 cents
c) 25-30 cents
d) 40-50 cents - ANSWER a) 1-5 cents
within the Markkula center framework for ethical decision making, which of the
following are not considered ethics? select all that apply:
a) feelings
b) religion
c) science
d) relationships - ANSWER a, b, c
which of the following statements about organizations is false? select all that apply:
a) organizations primarily exist to meet their own internal needs
b) organizations can be as small as a family or as large as a corporation
c) organizations include both leaders and followers - ANSWER a) organizations primarily
exist to meet their own internal needs
, which of the following best describes an organization's climate? select all that apply:
a) trust and morale amongst employees
b) shared beliefs about "how things get done around here"
c) practices which indoctrinate and orient new members into an organization
d) the degree of flexibility of an organization's structure - ANSWER a) trust and morale
amongst employees
when assessing an organization's culture, managers often apply the competing values
framework. which type of culture best describes an organization which focuses on
internal environment, emphasizing flexibility in how things get done? these types of
organizations focus on cohesion and morale via training and development of human
resources.
a) rational (rational model)
b) hierarchial (internal process model)
c) group (human relations model)
d) developmental (open systems model) - ANSWER c) group (human relations model)
which scenario most likely requires managers to consider spatial differentiation in their
decision making?
a) a chain pharmacy decides to relocate its marketing team to more effectively address
growing competitive challenges in international markets
b) an independent pharmacy team decides to standardize procedures for drug
information gathering over the internet
c) a pharmacy manager decides to include pharmacy techs in policy decisions
regarding the institution of robotic drug dispensing in the pharmacy
d) a hospital decides to reorganize the chain of command within its sterile products
division - ANSWER a) a chain pharmacy decides to relocate its marketing team to more
effectively address growing competitive challenges in international markets
which approach to organizational structure and design can help achieve high levels of
efficiencies when performing standardized tasks (prescription filling, IV admixture
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