Class notes
HSOM lecture 3
- Course
- Institution
This is a summary of HSOM lecture 3.
[Show more]
1 review
By: samantha123 • 4 year ago
Seller
Follow
jelena-k
Reviews received
Content preview
Lecture 3HSOM
Unit Operations Management
Agenda
- Unit Operations Management
o Demand
o Capacity & resources
o Performance indicators
o Planning & scheduling
- Benchmarking
Unit: process – network
- Unit: a department in a health organization that performs operations of the same
operation type
- Process: series of operations that need to be performed to produce a particular
service
- Network: combination of units and chains performing operations for services for
several groups of clients
Demand: expressed needs from clients (patients). Measuring and defining demand:
- Patient groups & characteristics (e.g. scheduled and unscheduled demand)
- Arrival patterns
- Arrangements with other units
Capacity: access to resources that are required for the operations of the unit.
Constellation of resources
1
, Defining and measuring capacity:
- Type of operations
- Resources and characteristics
- Available capacity
Characteristics of resources
- Dedicated and shared resources
- Specialist-time as a shared resource
- Leading and following resources
- Bottleneck resources
- Continuous (beds in a ward, ICU-beds, emergency department) or intermittently
available resources
Different types of capacity
Performance measurements
- Patient related indicators: waiting time/access time, refusals, patient satisfaction
- Provider related indicators: utilization/overtime, workload, employee satisfaction
- Utilization formula
Definitions of utilization for an OR
- Usable time: total amount of allocated OR time per day (= block time).
2
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller jelena-k. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $4.29. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
52510 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now