Class notes
HSOM lecture 1
- Course
- Institution
This is a summary of HSOM lecture 1.
[Show more]
1 review
By: samantha123 • 4 year ago
Seller
Follow
jelena-k
Reviews received
Content preview
Lecture 1HSOM
Research field & concepts
HSOM: the analysis, design, planning and control of all the steps necessary to deliver
services to clients in healthcare.
Operations management
r e g u la t io n s
in p u t o p e r a t io n o u tp u t
re so u rce s
Example:
components Assemple a
materials table
carpenter
1
, Hierarchy from operations management perspective
The course HSOM
From 1800: moving from agriculture towards manufacturing towards service economy.
Industrial revolution production management operations management service
operations management.
Services: A service is an activity or series of activities of more or less intangible nature that
normally, but not necessarily takes place in interactions between the customer and service
employees and/or physical resources or goods and/or systems of the service provider,
which are provided as solutions to customer problems.
Characteristics of services: customer participation, simultaneous creation and use,
perishable, intangible, heterogeneity, non-transferrable ownership.
2
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller jelena-k. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $4.29. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
52510 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now