What 3 words describe Howdy? - answer✔Friendly, Energetic, and Fun
Describe what happens during howdy step? - answer✔Welcome with smile and eye contact,
greet immediately and flag table, recognize first-time-guest and tell story, do table inventory,
suggest specific drinks and apps, take drinks (check ids) and app orders, ring in drinks and apps
How long do you have to greet your table? - answer✔15-45 sec
What should you check for when greeting your table? - answer✔plates, silverware, bread,
peanuts
What three words describe engage? - answer✔knowledgeable, passionate, care/concern
What happens during the engage step? - answer✔serve drinks, use drink name and offer straws,
offer menu assistance, suggestively sell/upsell, take order with pivot points, repeat order,
describe steak temps, refill bread (if needed), ring in order
How long do you have to ring in drinks? - answer✔2-3 min
What to do if your table gives you an appetizer order and entrée order at the same time? -
answer✔Wait 5 minutes to ring in food or wait till appetizer is delivered to table
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