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BCOM Chapter Questions and Answers 100% Solved
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BCOM Chapter Questions and Answers 100% Solved
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BCOM Chapter Questions and Answers 100% SolvedA discussion that leads to an agreement is called a(n) ______. Correct Ans-negotiation
Which two factors require careful consideration when giving feedback? (Choose every correct
answer.) Correct Ans-Tone
Audience
When negotiating a conflict, which of the following factors should you focus on? (Choose
every correct answer.) Correct Ans-Feelings
Goals
When is it advisable to walk away from a conflict without pursuing a resolution? Correct
Ans-When the conflict is small and will resolve itself
In which scenarios might you engage in a negotiation? Correct Ans-When asking for a raise
When drafting a contract
When resolving a conflict
Which types of meetings require a prepared list of topics to be distributed to attendees in
advance? Correct Ans-Formal meetings
Complex meetings
, BCOM Chapter Questions and Answers 100% Solved
When attending a meeting with no agenda, you should ______. Correct Ans-limit your
comments to those that pertain to the goals of the meeting
What percentage of Americans own a cell phone? Correct Ans-99%
Which of the following is a recommended technique for improving your telephone voice?
Correct Ans-Smile and use gestures as if you are face-to-face.
A prepared list of topics to be covered at a meeting is called a(n) ______. Correct Ans-
agenda
When attending a meeting with an established agenda, you should ______. Correct Ans-
only comment on agenda items
How much time does the average American spend talking on the phone each day? Correct
Ans-Less than 10 minutes
A person screening calls for a busy businessperson should first ask ______. Correct Ans-the
reason for the call
When speaking by phone in a professional setting, it is important to sound ______. Correct
Ans-pleasant and friendly
, BCOM Chapter Questions and Answers 100% Solved
When you make a business phone call, you should begin the conversation by______.
Correct Ans-stating the purpose of your call
The choice of whether to put a caller on hold should be made by ______. Correct Ans-the
caller
When leaving a voice mail message that includes a task that you want the recipient to
accomplish, the call to action should come ______. Correct Ans-at the end of the message
Which of the following are recommended procedures for ensuring effective phone calls?
Correct Ans-Create an agenda for the call.
Eliminate distractions.
Refrain from interrupting.
In which of the following situations should you avoid taking a business phone call? (Choose
every correct answer.) Correct Ans-At social gatherings
While waiting in line
In meetings
When leaving a voice mail message, you should first tell the listener your name and affiliation
and then begin with ______. Correct Ans-an overview of the message
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