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Moparexam24 - Customizing Essentials Quizzes And Answers..docx
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Moparexam24 - Customizing EssentialsQuizzes And Answers.
What accessory is typically associated with the comfort and convenience customer
lifestyle? - ANSWER- Cargo bins
What can you do to better understand a customer's lifestyle and recommend products
that fit his or her needs? - ANSWER- Ask the right questions.
You've successfully added Mopar rock rails and all-weather floor mats to Steve's new
Wrangler purchase. Which best practice should you follow next? - ANSWER- Contact
Steve the day after delivery and a few weeks later to see if he has questions.
When a customer says they are not interested in accessorizing their vehicle, which can
sometimes be the best response? - ANSWER- Fall silent and wait for the customer to
explain his or her rationale.
You can evaluate a customer's __________ to determine whether to try overcoming
their objection to buying an accessory. - ANSWER- body language
What is the best way to initiate an accessories sale to a Gladiator customer? -
ANSWER- Ask the customer questions to understand their interests, wants and needs.
Which can you use to show the off-road personalization options that could benefit a
Jeep 4xe buyer? - ANSWER- 4xe Dream Card
Terry is in for a service visit for his Dodge Challenger. You notice he has an SRT hat
and a stack of automotive magazines in his back seat. Which vehicle aspect appears to
be important to Terry? - ANSWER- Performance
Using a Jeep Wrangler Dream Card, which is an accessory that could fit the lifestyle of
a customer who is an avid camper and off-roader? - ANSWER- Removable roof rack
What accessory is typically associated with the performance customer lifestyle? -
ANSWER- Cold air intake kit
Which does NOT indicate an off-road lifestyle for a customer? - ANSWER- Likes the
latest and greatest technology
Which is NOT a best practice for customer conversations? - ANSWER- Tell the
customer what you think is right for them.
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