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QUALITY IMPROVEMENT STUDY GUIDE QUESTIONS AND ANSWERS
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QUALITY IMPROVEMENT STUDY GUIDE QUESTIONS AND ANSWERS....
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Determining the most likely causes of defects occurs during whichDMAIC phase?
a. Define
b. Measure
c. Analyze
d. Improve - ANSWER Analyze
Six Sigma represents a quality level of at most:
a. 1.5 defects per million opportunities.
b. 2.0 defects per million opportunities.
c. 3.4 defects per million opportunities.
d. 4.5 defects per million opportunities. - ANSWER 3.4 defects per
million opportunities
The Six-Sigma problem-solving approach contains the phases of:
a. detect, measure, analyze, improve, and control.
b. define, measure, analyze, implement, and control.
c. define, monitor, analyze, improve, and confirm.
d. define, monitor, analyze, implement, and control. - ANSWER detect,
measure, analyze, improve, and control.
A deviation between what should be happening and what is actually
happening that is important enough to make someone think that the
deviation ought to be corrected is known as:
a. a defect.
b. an error.
c. a problem.
d. a variance. - ANSWER A problem
Accomplishment of any improvement that takes an organization to
unprecedented levels of performance is known as:
a. kaizen.
b. a breakthrough.
,c. a real solution.
d. a leap forward. - ANSWER A breakthrough
The "5 Why" technique is useful in identifying:
a. important symptoms of a problem.
b. the importance of a problem.
c. a suitable solution to a problem.
d. the root cause of a problem. - ANSWER The root cause of a problem
Focusing on how to maintain improvements occurs in which DMAIC
phase?
a. Measure
b. Analyze
c. Improve
d. Control - ANSWER Control
Which phase is the idea-gathering phase of DMAIC?
a. Define
b. Analyze
c. Improve
d. Control - ANSWER Improve
Identifying CTQs can be an important step in evaluating and prioritizing
potential Six Sigma projects. "CTQ" denotes:
a. continuous-total-quality initiative.
b. critical-to-quality characteristic.
c. customer-to-quote feedback.
d. certain-to-qualify idea. - ANSWER Critical-to-quality characteristic
A change in quality level from 3-sigma to 4-sigma represents a:
a. 1-fold improvement.
b. 2-fold improvement.
c. 5-fold improvement.
d. 10-fold improvement. - ANSWER 10-fold improvement
In Six Sigma terminology, the expectations of customers that matter
most to them are known as: a. CTQs.
b. MBBs.
,c. DFSs.
d. DPUs. - ANSWER CTQs
The _____ phase requires an understanding of the causal relationships
between
process performance and customer value.
a. define
b. measure
c. analyze
d. improve - ANSWER measure
Lean production refers to approaches that originated at:
a. Ford.
b. Xerox.
c. Motorola.
d. Toyota. - ANSWER Ford
In a service context, lean production is referred to as:
a. lean operation.
b. lean enterprise.
c. lean process.
d. lean service. - ANSWER lean enterprise
Places where defective product is sent to be revised, corrected,
reworked, or scrapped are referred to as:
a. correction corners.
b. hidden factories.
c. sweat shops.
d. repair rooms. - ANSWER hidden factories
Terms such as "kanban", "single minute exchange of dies", and "visual
controls" are most closely associated with:
a. lean production.
b. DMAIC methodology.
c. Six Sigma projects.
d. re-engineering efforts. - ANSWER Lean production
, _____ is defined as "that condition (or interrelated set of conditions)
having allowed or caused a defect to occur, which once corrected
properly, permanently prevents recurrence of the defect in the same, or
subsequent, product or service
generated by the process."
a. Design error
b. Defect
c. Problem
d. Root cause - ANSWER Root cause
_____ problems are defined by unsatisfactory performance by a well-
specified
system.
a. Conformance
b. Efficiency
c. Process design
d. Unstructured performance - ANSWER Conformance
Efficiency problems:
a. involve designing new processes or substantially revising existing
processes.
b. result from unsatisfactory performance by a poorly specified system.
c. involve designing new products that better satisfy user needs.
d. result from unsatisfactory performance from the standpoint of
stakeholders
other than customers. - ANSWER Result from unsatisfactory
performance by a poorly specified system
Which of the following is NOT a tool used in the Define stage of DMAIC?
a. Check sheets
b. Cost of quality analysis
c. Pareto analysis
d. High level process mapping - ANSWER Check sheets
Cause and effect diagrams are used at the _____ stage in DMAIC.
a. define
b. measure
c. analyze
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