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DEOMI Exam 1 Study Guide Questions with All Correct Answers What three assumptions is conflict base upon - Answer- 1) Disagreement is inevitable. 2) Conflict cannot be avoided since interdependence between groups is necessary. 3) Agreement and maintaining interdependence is possible. What ...

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  • October 21, 2024
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  • 2024/2025
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  • deomi exam 1 study guide questions
  • what three assumptions is conflict base upon

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DEOMI Exam 1 Study Guide Questions
with All Correct Answers
What three assumptions is conflict base upon - Answer- 1) Disagreement is inevitable.
2) Conflict cannot be avoided since interdependence between groups is necessary.
3) Agreement and maintaining interdependence is possible.

What are the primary causes or manifestations of conflict - Answer- 1) When wants or
needs differ
2) When individuals' values differ
3) Differing degrees of knowledge expectations
4) Differences in race, gender, ethnicity, religion, and age
5) Assumptions/perceptions

List reasons why conflict is destructive. - Answer- a. Diverts energy from more important
activities and issues
b. Destroys morale
c. Polarizes groups so that internal cohesiveness is decreased
d. Deepens differences in values
e. Produces irresponsible and regrettable behavior

List reasons how conflict can be constructive. - Answer- a. Opens up issues of
importance
b. Increases the involvement of individuals
c. Causes authentic communication to occur
d. Results in the solution of problems
e. Serves as a release to pent-up emotion, anxiety, and stress
f. Helps build cohesiveness among people
g. Helps individuals grow personally

What type of conflict can be characterized by an individual having conflicting internal
needs, values, and attitudes? - Answer- Intrapersonal conflict

What type of conflict takes place between two or more parties? - Answer- Interpersonal
Conflict

What type of conflict involves disagreements and misconceptions between team
members in the same group? - Answer- Intragroup Conflict

Which strategy to coping with conflict makes the party or parties withdraw from or deny
there is a problem - Answer- avoidance

Which negotiation skill is used to influence someone to change a behavior that may be
causing a problem? - Answer- Initiation

, After analyzing the problem by gathering information, what is the next step in the Six-
Step Problem Solving Process? - Answer- List possible solution(s)

What type of conflict involves disagreements and misconceptions between between
work groups - Answer- Intergroup conflict

Which strategy to coping with conflict is differences are played down; surface harmony
exist - Answer- Accommodating

When each party gives something in order to meet midway is what strategy to coping
with conflict - Answer- Compromise

Which strategy to coping with conflict places the emphasis on the group solution? -
Answer- Collaboration

Which negotiation skill do we use to determine the nature of conflict - Answer-
Diagnosis

What negotiation skill is the ability to hear the other's point of view. Listen, reflect,
paraphrase and clarify - Answer- listening

What are the steps too the Six-Step Problem Solving Process? - Answer- 1) dentify and
select the problem
2) Analyze the problem
3) list possible solutions
4) select and plan the best solution
5) implement the solution
6) evaluate the solution

What are the steps of the APIE model - Answer- 1) Assess the problem(s)
2) Plan a solution(s)
3) Implement the solution(s)
4) Evaluate the outcome


What is defined as the act or process of using words, sounds, signs, or behaviors to
express or exchange information or to express your ideas, thoughts, and feelings to
someone else? - Answer- Communication

What five elements make up the communication process? - Answer- a. Communicators
(sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback

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