GEB3213 Midterm Questions and
Answers 100% Solved
Which of the following statements would be best to include in a letter turning down someone
who applied for a job?✔✔ After much consideration, we have offered the position to another
candidate.
When responding to an ethical scandal, what can be done to help rebuild trust?✔✔ Take
responsibility for the problem.
In addition to expressing appreciation for an idea, how can you reject a team member's
suggestions while maintaining goodwill?✔✔ Provide convincing explanations.
Research shows that customers tell nearly as many people about their bad experiences
than they tell about their good experiences.✔✔ twice
If you refuse a claim because the customer was at fault, which of the following might help
maintain customer loyalty?✔✔ Explain the reason behind the policy and refusal.
When writing a communication to deny a customer claim, what can be done to help maintain a
future relationship?✔✔ Helping the customer feel that the resolution was fair.
, Why should bad-news messages undergo extensive evaluations before being sent?✔✔ The
message can have significant negative business results.
When getting bad news from people of other cultures, how can you be sure of the
message?✔✔ Listen carefully to what is said, and what is not said
Which of the following identifies what you want your audience to do as a result of the
communication ?✔✔ Outcome
In the ACE process for communication, the second step is .✔✔ composing
Which of the following is done in the first step of ACE ?✔✔ Planning your purpose
Which of the following communications will likely require persuasion ?✔✔ Asking your boss to
switch you to a different project team
Which would be the best way to persuade your boss to implement a flex-time schedule in your
office ?✔✔ Provide research that shows this arrangement is workable and often results in
increased productivity
Jennifer is asked by her boss to attend the supervisors' meeting in the afternoon, and to
participate in a brief discussion on the flex-time schedule proposal her department is
supporting. Which of the following is TRUE about Jennifer's preparation for this meeting ?✔✔
She should anticipate and outline the questions and objections the supervisors will have to this
proposal, so that she can address them.
Answers 100% Solved
Which of the following statements would be best to include in a letter turning down someone
who applied for a job?✔✔ After much consideration, we have offered the position to another
candidate.
When responding to an ethical scandal, what can be done to help rebuild trust?✔✔ Take
responsibility for the problem.
In addition to expressing appreciation for an idea, how can you reject a team member's
suggestions while maintaining goodwill?✔✔ Provide convincing explanations.
Research shows that customers tell nearly as many people about their bad experiences
than they tell about their good experiences.✔✔ twice
If you refuse a claim because the customer was at fault, which of the following might help
maintain customer loyalty?✔✔ Explain the reason behind the policy and refusal.
When writing a communication to deny a customer claim, what can be done to help maintain a
future relationship?✔✔ Helping the customer feel that the resolution was fair.
, Why should bad-news messages undergo extensive evaluations before being sent?✔✔ The
message can have significant negative business results.
When getting bad news from people of other cultures, how can you be sure of the
message?✔✔ Listen carefully to what is said, and what is not said
Which of the following identifies what you want your audience to do as a result of the
communication ?✔✔ Outcome
In the ACE process for communication, the second step is .✔✔ composing
Which of the following is done in the first step of ACE ?✔✔ Planning your purpose
Which of the following communications will likely require persuasion ?✔✔ Asking your boss to
switch you to a different project team
Which would be the best way to persuade your boss to implement a flex-time schedule in your
office ?✔✔ Provide research that shows this arrangement is workable and often results in
increased productivity
Jennifer is asked by her boss to attend the supervisors' meeting in the afternoon, and to
participate in a brief discussion on the flex-time schedule proposal her department is
supporting. Which of the following is TRUE about Jennifer's preparation for this meeting ?✔✔
She should anticipate and outline the questions and objections the supervisors will have to this
proposal, so that she can address them.
