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CPSS Exam Study Guide Questions and Answers
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CPSS Exam Study Guide Questions and Answers
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CPSS Study GuideWhat does an Excludes1 note mean in ICD-10? - Answer-The code excluded should never be used.
What is used at the end of an ICD-10 diagnosis code to indicate additional digits are required? - Answer-
Dashes
When coding services for eyelids, and the condition affects all four eyelids, separate codes must be
assigned for all four eyelids. - Answer-False
In the Alphabetic Index, ______ are used to identify manifestation codes. - Answer-Brackets
In ICD-10, what is meant by a "family" of codes? - Answer-Any 3-character category
The term used in ICD-10 to represent a consequence of a previous disease or injury is: - Answer-
Sequela.
What is the maximum number of characters that an ICD-10 code can contain? - Answer-7
,When an Excludes2 note appears in ICD-10, it means: - Answer-The two codes can be reported
together.
In ICD-10, a placeholder ______ is used to allow for future expansion in codes that require seven digits. -
Answer-"X"
What was the biggest change in the structure of ICD-10 that did not exist in ICD-9 codes? - Answer-
Laterality
What agency is responsible for oversight and compliance of ICD-10? - Answer-Centers for Medicare and
Medicaid Services
For ambulatory surgery coding, always select the diagnosis code from the preoperative diagnosis shown
on the operative report. - Answer-False
In ICD-10, the Diseases of Eye and Adnexa are included in Chapter _____. - Answer-7
In ICD-10, the "A - Initial Encounter," "D - Subsequent Encounter," and "S - Sequela" are always shown as
the _____ character. - Answer-7th
In ICD-10, the term "senile" cataract has been replaced with: - Answer-Age-related cataract
. How is a glaucoma stage reported in ICD-10? - Answer-The stage must be identified by a seventh-
character numeric code
In ICD-10, diagnosis codes should be assigned based on the diagnosis shown in the fee slip. - Answer-
False
,What group is responsible for creating and publishing the ICD-10 codes? - Answer-World Health
Organization
In ICD-10, the Tabular List is a list of: - Answer-Codes arranged in chronological order.
The acronym "ICD" in ICD-10 stands for: - Answer-International Classification of Diseases
In most cases, a patient's initial encounter with the practice is: - Answer-By telephone.
Which of the following telephone techniques will help create a positive image for the practice? -
Answer-Implementing a two-ring rule. Always make sure the phone is answered before the third ring.
Acknowledging the caller by name. Minimizing customer hold time and frequently returning to reassure
the caller that he/she has not been forgotten.
If the recipient of a call is on the phone, it is best to alert the recipient that a call is holding, as the call
may be expected. - Answer-True
The basic components of effective telephone communication include which of the following: - Answer-
Answering the telephone. Transferring calls.Placing calls on hold.
If you call a patient and reach his/her voicemail, it is best to only leave your name and phone number -
Answer-False
Which of the following is most important to meet patient demands and be successful in today's highly
competitive market? - Answer-Respond to patient questions, concerns, or complaints with a positive
and professional attitude
A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent, detached, or
unenthusiastic - Answer-True
, Which of the following actions will help you portray a positive image on the telephone? - Answer-Focus
on each caller with engaged listening. Use positive language and display kindness over the phone.
Replace negative thoughts with positive solutions-oriented ones.
It is best to use which of the following actions if you are on another call when the telephone rings: -
Answer-Ask permission of the existing caller to be placed on hold while you answer the other telephone
line.
Which of the following are traits of successful telephone staff? - Answer-Putting a smile in one's voice.
Being authentic and sincere with all callers
The ciliary processes secrete fluid in the eye, which is called aqueous humor. - Answer-True
With age, the lens becomes thick, hard, and non-transparent, causing impaired sight. What is this
condition called? - Answer-Cataract
An area of the retina known as the macula provides the clearest and most detailed vision. - Answer-
True
Light enters the interior of the eye through the pupil. - Answer-True
Choose the three layers of the tear film. - Answer-Oily,Watery,Mucin
Which tissue regulates the amount of light entering the eye? - Answer-Cornea
Which tissue is located at the back of the eye and converts light to electric impulses, which are carried to
the brain? - Answer-Retina
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