L1MA Missouri Exam Study Guide with Complete Solutions
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Course
Missouri 2024/2025
Institution
Missouri 2024/2025
L1MA Missouri Exam Study Guide with
Complete Solutions
Residential care facility I - Ans:-Provides shelter and board and may include storage and distribution
of medications
Residential care facility II - Ans:-Provides shelter and board, and includes storage and distribution of
medications, sup...
Resident's rights - Ans:✔✔-to protect the rights of individuals in residential care facilities I and II,
intermediate care facilities, and skilled nursing facilities approved by the Missouri Division of Aging
Client's rights and privileges - Ans:✔✔-to protect the rights of individuals in facilities approved by the
Missouri Department of Mental Health
Politeness - Ans:✔✔-A social courtesy. Be gentle in manner and tone. Always address both employee
and resident by title or name.
Tactfulness - Ans:✔✔-Skillful thoughtfulness in handling a situation. Think carefully before you speak, so
you do not offend others. Learn how to answer residents' questions to their satisfaction by referring to
the proper person.
Friendliness - Ans:✔✔-warmth and good will between people and includes courtesy, confidence, and
hospitality.
Patience - Ans:✔✔-The ability to accept the resident's behavior in a supporting manner and to give them
the feeling that you are in sympathy with them and are interested in their welfare.
Truthfulness - Ans:✔✔-An earnest and sincere manner. All residents need to trust the people who care
for them, so that they can learn to rely on people
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