RBS final practice questions and
answers
RBS final practice questions and
answers
RBS final practice questions and
answers
RBS final practice questions and
answers
+/- Bias in NP (Negative) - CORRECT ANSWER -Turns into a
renter call almost
Present on their past issues
"Other then those 2-3 concerns, did you see the value in the
system you had in place?"
MUST get it to neutral
+/- Bias in NP (Neutral) - CORRECT ANSWER -Explain how the
program works
+/- Bias in NP (Positive) - CORRECT ANSWER -Close
+/- Bias in NP (Say they dont have expirance w/ uniform
program) - CORRECT ANSWER -Do you know anyone else who
has had any?
(Get to a neautral bias)
+/- Bias in NP (Say they have had expirance with a uniform
program before) - CORRECT ANSWER -Where?
When?
Did you wear a uniform?
Who was the supplier?
Did you manage the program?
, 4 Objectives of Rapport Building - CORRECT ANSWER -1. Set
the agenda (PPP)
2. Validate BM's + BO's
3. Validate current program
4. Validate DM + Process
Uncover any +/- Bias
Business Objectives (Big 6) - CORRECT ANSWER -Growth -
More customers
Profit
Increase Productivity
Customer Service
Reduce Turnover
Competitive Advantage
Differentiate from competition
Cintas Uniqueness' (presenting to a renter) (3) - CORRECT
ANSWER -Our product
Our company
Our people
Closing Methods (3) - CORRECT ANSWER -1. Choosing colors +
styles
2. Scheduling a fiting event
3. Summarizing the appointment
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Lectbrahim. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.99. You're not tied to anything after your purchase.
