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Service Now CIS - SAM (Software Asset Management) Exam Questions and Answers 100% Solved
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Service Now CIS - SAM (Software Asset Management) Exam Questions and Answers 100% Solved The user's manager must approve or decline the reclamation. - A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow? ...

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  • October 23, 2024
  • 46
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • CIS
  • CIS

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©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

Service Now CIS - SAM (Software Asset

Management) Exam Questions and

Answers 100% Solved


The user's manager must approve or decline the reclamation. - ✔✔A user

is notified their software install has been flagged for reclamation. The user

declines approval. What is the next step in the workflow?

a) Nothing happens.

b) The user's manager must approve or decline the reclamation.

c) The reclamation candidate is removed from the candidate list.

d) The software is reclaimed since it was not in use.

sam_user - ✔✔Which default role has access to the Software Asset

application, but has limited access to its administrative features?

a) sam_developer

b) sam

c) sam_user

d) sam_admin

,©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

Purchased rights should be less than 20 - ✔✔Which of the following is NOT

a valid entitlement import error?

a) Publisher Part Number not found

b) Publisher Part Number and Software Model not found

c) Multiple software models found for the Publisher Part Number

d) Import template customized resulting in one or many fields being invalid

e) Purchased rights should be less than 20

sam_user - ✔✔By default, which ServiceNow role can view reconciliation

results?

a) sam_reconcile_user

b) sam_user

c) sam_viewer

d) sam_cmdb_user

a) Create Allocations

c) Remove Allocations

d) Purchase Rights

f) Remove Unlicensed Installs - ✔✔Which of the following remediation

options may be available after a reconciliation has been run? (select 4)

a) Create Allocations

,©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

b) Create New Model

c) Remove Allocations

d) Purchase Rights

e) Remove Entitlements

f) Remove Unlicensed Installs

Remove unlicensed installations - ✔✔In addition to creating a new

purchase order for software licenses, additional remediation options are

available in Software Model results to:

a) Update license metrics

b) Create allocations

c) Remove unlicensed installations

d) Remove software products

a) Total Spend

c) True-up Cost

d) Potential Savings

f) Over-licensed amount - ✔✔Which of the following calculations are

provided for publishers on the license workbench?

(Select four.)

a) Total Spend

, ©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

b) Number of unlicensed installs

c) True-up Cost

d) Potential Savings

e) License Metric Results

f) Over-licensed amount

Software Entitlement - ✔✔The license metric field is by default, displayed

on which record form within ServiceNow?

a) Software Model

b) Software Allocations

c) Software Entitlement

d) Software Types

Fully normalized - ✔✔Which of the following is an invalid software

normalization status?

a) New

b) Fully normalized

c) Manually normalized

d) Publisher normalized

e) Match not found

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