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DHL 101 – Questions And Accurate Answers
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DHL 101 – Questions And Accurate Answers
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DHL 101 – Questions And Accurate AnswersWhat does DHL stand for? Right Ans - Adrian Dalsey, Larry Hillblom,
Roberty Lynn
When and where was DHL founded? Right Ans - 1969 in San Francisco
Where was the first DHL flight to? Right Ans - Honolulu
DHL is in how many countries? Right Ans - over 220 and 120 territories
How many destinations does DHL service? Right Ans - over 120,000
Name the DPDHL group divisions Right Ans - DHL Express, DHL Global
Forwarding, DHL Supply Chain, DHL Ecommerce
When did Deutsche Post buy DHL? Right Ans - 2002
Explain the 3 bottom lines Right Ans - employer of choice: employees want
to work for DPDHL bc it enriches their lives
provider of choice: customers will see DPDHL as the premier logistics
provider
investment of choice: investors will believe DPDHL is a sound investment
Name the 4 pillars that make up DHL Express Focus Strategy 2020 Right
Ans - motivated people, great service quality, loyal customers, profitable
network
What does TDI stand for? Right Ans - time definite international, used for
"international door-to-door delivery by a specific time, or by the end of the
next possible business day"
what does WPX stand for? Right Ans - worldwide parcel express
name the 5 regional footprints Right Ans - Europe, Asia-Pacific, Americas,
MENA (Middle East-North Africa), SSA (Sub-Saharan Africa)
which regions contains greatest customers and revenue? Right Ans -
Europe
, name 3 locations where our global super hubs are Right Ans - CVG
(Cincinnati), LEJ (Leipzig), HKG (Hong Kong)
what does QCC stand for? Right Ans - quality control center
what do quality control centers do? Right Ans - 1) real time management --
monitor DHL network until the final delivery, could potentially alter flights
2) crisis command center -- if there's any major world event (weather, war,
unrest) QCC deals with it to ensure safe delivery
name 3 DHL sponsorships Right Ans - Manchester United, Cirque du Soleil,
Formula 1, Fashion Week, Rugby World Cup
who's the DHL Express Global CEO? Right Ans - Ken Allen
who's the DHL Express Americas CEO? Right Ans - Mike Parra
who's the DHL Express US CEO? Right Ans - Greg Hewitt
who's the VP of sales for DHL Express US? Right Ans - Andrew Paul
who's the VP of sales for DHL Express Americas? Right Ans - Cristian Vera
what does IATA stand for? Right Ans - International Air Transport
Association
explain the DHL Express value proposition Right Ans - 1) global expertise:
no one knows the world like we do, we're in 220+ countries!
2) service excellence: pursuit of service quality is in our DNA
3) international focus: international is our entire business
what's the goal of LQ (lead qualification)? Right Ans - correctly quality the
customer (based on shipment regularity, dimensions, weight, industry, $, etc.)
what are the 3 types of leads in LQ? Right Ans - hot leads, warm leads, cold
leads
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