WGU C846 Business of IT – Applications
Exam Questions and Answers 100%
Solved
Recall Definitions (Two questions on Exam) - --
Service - A means of enabling value co-creation by facilitating outcomes
desirable to customers—without their having to manage cost and risk.
Utility - A functiona...
Describe Key Concepts (Two questions on Exam) - --
Cost - The amount of money spent on a specific activity or resource.
Value - The perceived benefits, usefulness, and importance of something.
Usually measured by how much the customer is willing to pay for the
service.
Organization - A person or group with its internal functions, and with its own
set of responsibilities, authorities, and relationships necessary to achieve
its objectives.
Outcome - A result as perceived by a stakeholder—that is enabled by one
or more outputs.
Output - A tangible or intangible deliverable of an activity.
Risk - A possible event that could cause harm or loss, or make the
achievement of objectives more difficult.
Describe Concepts of Services (One question on Exam) -
Service Offering - A formal description of one or more services designed to
address the needs of its target consumer, and include goods, access to
resources, and service actions.
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