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CMN101 Exam Questions and Answers Rated A+
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CMN101 Exam Questions and Answers Rated A+ Many human service jobs require this type of emotion - Answers Empathy Win-Win type of Bargaining - Answers Integrative Win-Lose Type of Bargaining - Answers Distributive An interpersonal decision-making process necessary whenever we cannot achieve our...

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  • October 23, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
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  • cmn101 exam questions and answers rated 100

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CMN101 Exam Questions and Answers Rated A+

Many human service jobs require this type of emotion - Answers Empathy

Win-Win type of Bargaining - Answers Integrative

Win-Lose Type of Bargaining - Answers Distributive

An interpersonal decision-making process necessary whenever we cannot achieve our objectives single-
handedly - Answers negotiation

The wearing out from pressures at work - Answers Burnout

Jobs in which specific emotions are required as a part of the job - Answers emotional labor

This type of rule signifies who,where,and with whom communication should occur - Answers Regulative
Rules

Having Parallel emotional response to someone you are working with - Answers Emotional Contagion

Incompatibility,Interdependence,interaction - Answers Three "I's" of Conflict

A way of thinking, acting and viewing work shared by members of an organization that reflects the
organization's identity - Answers organizational culture

This view of time means that one is sensitive to time and deadlines - Answers Monochromic

A conflict style that is characterized by one party putting aside their own interests in order to give the
other party what they want - Answers Accommodation

Socialization strategy where the employee has a very clear idea of how he/she will move through the
organization via promotion or job transfers - Answers Sequential Socialization

In this phase of conflict, parties begin to formulate strategies on how to deal with conflict - Answers Felt
Conflict

Communication among a small group of people who share a common purpose or goal, who feel a sense
of belonging to the group, and who exert influence on one another - Answers Small Group
Communication

A special kind of group characterized by different and complementary resources of members and by a
strong sense of collective identity - Answers Team

Aspects of the environment, called stressors, create a strain on the individual, called burnout, which can
lead to negative psychological, physiological, and organizational outcomes - Answers Stress

A group of employees that generate suggestions for improving operations at a company - Answers
Quality Circle (only Workplaces)

, Communication practices that occur regularly in organizations and are routine parts of organizational life
- Answers Rituals

A type of group where participants are asked to provide their feedback and ideas regarding a
subject,topic, or product - Answers Focus Group

The final stage of socialization where the employees go from "outsider" to "insider" - Answers
Metamorphosis

An identifiable social entity pursuing multiple objectives through the informed patterned activities and
relations among members and objects within ever-changing environmental conditions - Answers
Organization

This type of rule indicated what various kinds of communication symbolize - Answers Constitutive Rules

The process of making sense out of the world and sharing that sense with others by creating meaning
through verbal and nonverbal messages - Answers Communication

3-13 members (5 is optimal) - Answers Size (Characteristic of Groups)

Cooperation, Dependence, Mutual Influence - Answers Interdependence of Members (Characteristics of
Groups)

Groups are only able to exist when members are able to think of themselves as a group, shared values,
shared goals - Answers Group Identity (Characteristics of Groups)

Goals=the reason the group exists - Answers Group Goals (Characteristics of Groups)

Rules, Norms, Roles, Informal Structure - Answers Group Structure (Characteristics of Groups)

A type of group that consists of family - Answers Primary group

Problem solving groups, decision making groups, study groups, therapy groups, committees, quality
circles, focus groups - Answers Secondary groups

All teams are small groups, not all small groups are teams - Answers True

A role that helps us accomplish a group's task - Answers Task Roles

A role that defines a group's social atmosphere(Encourager, harmonizer, peace-maker) - Answers
Maintenance Roles

Calls attention to the roles individual's play (Conterproductive) - Answers Individual Roles

A learned system of knowledge, behavior, attitudes, values and norms that are shared by a group of
people - Answers Culture

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