CMN101 Exam Questions and Answers Rated A+
Many human service jobs require this type of emotion - Answers Empathy
Win-Win type of Bargaining - Answers Integrative
Win-Lose Type of Bargaining - Answers Distributive
An interpersonal decision-making process necessary whenever we cannot achieve our...
Many human service jobs require this type of emotion - Answers Empathy
Win-Win type of Bargaining - Answers Integrative
Win-Lose Type of Bargaining - Answers Distributive
An interpersonal decision-making process necessary whenever we cannot achieve our objectives single-
handedly - Answers negotiation
The wearing out from pressures at work - Answers Burnout
Jobs in which specific emotions are required as a part of the job - Answers emotional labor
This type of rule signifies who,where,and with whom communication should occur - Answers Regulative
Rules
Having Parallel emotional response to someone you are working with - Answers Emotional Contagion
Incompatibility,Interdependence,interaction - Answers Three "I's" of Conflict
A way of thinking, acting and viewing work shared by members of an organization that reflects the
organization's identity - Answers organizational culture
This view of time means that one is sensitive to time and deadlines - Answers Monochromic
A conflict style that is characterized by one party putting aside their own interests in order to give the
other party what they want - Answers Accommodation
Socialization strategy where the employee has a very clear idea of how he/she will move through the
organization via promotion or job transfers - Answers Sequential Socialization
In this phase of conflict, parties begin to formulate strategies on how to deal with conflict - Answers Felt
Conflict
Communication among a small group of people who share a common purpose or goal, who feel a sense
of belonging to the group, and who exert influence on one another - Answers Small Group
Communication
A special kind of group characterized by different and complementary resources of members and by a
strong sense of collective identity - Answers Team
Aspects of the environment, called stressors, create a strain on the individual, called burnout, which can
lead to negative psychological, physiological, and organizational outcomes - Answers Stress
A group of employees that generate suggestions for improving operations at a company - Answers
Quality Circle (only Workplaces)
, Communication practices that occur regularly in organizations and are routine parts of organizational life
- Answers Rituals
A type of group where participants are asked to provide their feedback and ideas regarding a
subject,topic, or product - Answers Focus Group
The final stage of socialization where the employees go from "outsider" to "insider" - Answers
Metamorphosis
An identifiable social entity pursuing multiple objectives through the informed patterned activities and
relations among members and objects within ever-changing environmental conditions - Answers
Organization
This type of rule indicated what various kinds of communication symbolize - Answers Constitutive Rules
The process of making sense out of the world and sharing that sense with others by creating meaning
through verbal and nonverbal messages - Answers Communication
3-13 members (5 is optimal) - Answers Size (Characteristic of Groups)
Cooperation, Dependence, Mutual Influence - Answers Interdependence of Members (Characteristics of
Groups)
Groups are only able to exist when members are able to think of themselves as a group, shared values,
shared goals - Answers Group Identity (Characteristics of Groups)
Goals=the reason the group exists - Answers Group Goals (Characteristics of Groups)
Rules, Norms, Roles, Informal Structure - Answers Group Structure (Characteristics of Groups)
A type of group that consists of family - Answers Primary group
Problem solving groups, decision making groups, study groups, therapy groups, committees, quality
circles, focus groups - Answers Secondary groups
All teams are small groups, not all small groups are teams - Answers True
A role that helps us accomplish a group's task - Answers Task Roles
A role that defines a group's social atmosphere(Encourager, harmonizer, peace-maker) - Answers
Maintenance Roles
Calls attention to the roles individual's play (Conterproductive) - Answers Individual Roles
A learned system of knowledge, behavior, attitudes, values and norms that are shared by a group of
people - Answers Culture
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