Which is a guideline to follow when answering non emergency calls? - ANSWERSIdentify yourself and your department, station, or unit.
If you cannot answer a caller's question when handling a non emergency call, you should: - ANSWERSRefer them to someone who can answer the question.
What should...
IFSTA 7th Edition: Chapter 2
Communications study guide Questions
& Answers
Which is a guideline to follow when answering non emergency calls? -
ANSWERSIdentify yourself and your department, station, or unit.
If you cannot answer a caller's question when handling a non emergency call, you
should: - ANSWERSRefer them to someone who can answer the question.
What should you do if someone that is angry or upset calls the station? -
ANSWERSRemain calm and never become confrontational.
Which type to telecommunications system is a dispatch center run directly by the fire
department, emergency medical service, or law enforcement agency? -
ANSWERSEmergency Service specific telecommunications center.
Which type of telecommunications system is a central location that routes all emergency
calls to the appropriate fire, emergency medical, or law enforcement dispatcher? -
ANSWERSPublic Safety Answering Point
How do enhanced 9-1-1 system function to aid in emergency communications? -
ANSWERSCombine telephone and computer equipment to provide the dispatcher with
the caller's phone number and location
Which piece of communications center equipment is used to communicate with mobile
and portable radios at the emergency scene? - ANSWERSTwo-way radio system.
A TDD or Teletype system in a fire department communications center is used to: -
ANSWERSreceive calls from individuals with hearing impairments.
Which type of communications center equipment is used to communicate with hospitals
or other response agencies? - ANSWERSDirect-line telephone
What information should be gathered from every caller when processing an emergency
call? - ANSWERSLocation and type of emergency
Once an emergency has been reported, the information must be: -
ANSWERStransmitted to the responding units or personnel.
With regard to relaying emergency information, sirens are an example of a(an): -
ANSWERSaudible alert
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