Model of effective communication - Answers (Transactional model) Sender encodes message, receiver
decodes message and provides feedback.
Channel - Answers the mode through which the message is conveyed to another party
Noise - Answers anything that interferes with the encoding, transmission, or reception of the message
Encoding/Decoding - Answers the processing of words attached to symbols, ideas, and feelings by the
speaker before it's spoken (encoding) and by the listeners after it's heard (decoding)
PRPSA - Answers Personal Report of Public Speaking Anxiety.
Scale: 34-170
Average: 115
Immediacy factor - Answers Presence of a live person makes a message more real and more important
to us.
3 public speaking purposes - Answers 1) Inform
2) Persuade
3) Entertain
Entertainment speech - Answers For audience to feel moved. Make people "feel" something.
Presentation aid - Answers Adds:
1) Clarity: clarify key point.
2) Retention: Help audience remember ideas.
3) Interest: draw attention to your topic and dramatize a point.
Active listening (steps) - Answers 1) Sensing.
2) Attention.
3) Understanding.
, 4) Responding.
Sensing
How to facilitate? - Answers -Knowing that someone is speaking to you
-Facilitate: being loud, speaking slow, nothing blocking sight, make clear nonverbal cues
Attention
How to facilitate? - Answers -Focusing attention on message
-Facilitate: maintaining focus through unusual gestures, important to own concerns, keying important
information, repetition
Understanding
How to facilitate? - Answers -Knowing the senders "code" (symbols and signs)
How to facilitate? - Answers -What is essentially important is what the sender thinks is important.
-Can be internal or external. -May be obvious or kept hidden.
-Facilitate: ask questions, eye contact
Basic Delivery (4 C's) - Answers 1) Contact.
2) Clarity.
3) Control distractions.
4) Confidence.
Contact - Answers Typically eye-contact. Look at audience same way as if in a one on one conversation.
Clarity - Answers Loud, clear and articulate is necessary. Rate of speech and use of pauses assist in
audience comprehension. Natural speaking voice and vocal variety encourages positive listening
responses.
Control distractions - Answers Verbal or non-verbal behaviors that attract audience attention to the
behavior rather than message forms distraction. Repetative "Um's and uh's". Don't bring anything you
will "play" with.
Confidence - Answers 1) View a speech like a normal communication
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