DOE - Ans:✔✔-off line, key factors influencing process
SPC - Ans:✔✔-statistical process control, control charts, monitoring process on line
acceptance sampling - Ans:✔✔-take some from the whole to pass/fail
6 sigma is how many ppm? - Ans:✔✔-3.4
Walter Andrew Sherwart - Ans:✔✔-father of statistical quality control, control charts, DMAIC cycle--
Sherwart Cycle
William Edward Deming - Ans:✔✔-14 points for management, TQM movement, took many ideologies
from Sherwart
Philip Bayard Crosby - Ans:✔✔-"do it right the first time", 6 sigma and lean tools foundation, wrote
books about quality (4 absolutes of quality management)
Joseph Moses Juran - Ans:✔✔-wrote quality control handbook, fitness for use in terms of design,
conformance, availability, safety, field use, needs of customer, top down management
statistical control - Ans:✔✔-process operates only with chance causes of variability (natural variability)
prevention - Ans:✔✔-planning stage
appraisal - Ans:✔✔-inspection at each stage of process
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