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MNO2602 ASSIGNMENT 5 SEMESTER 2 2024
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MNO2602ASSIGNMENT 5
SEMESTER 2
2024
,Table of Contents
Question 1 .................................................................................................................. 3
1.1. Social Environment of a Globalising Organisation ........................................... 3
1.2. Difference Between Prevention, Appraisal, and Failure Costs ......................... 4
1.3. Various Forms of Power in Leadership ............................................................ 4
1.4. Conditions That a Guarantee Should Adhere To .............................................. 6
1.5 Report on Service Blueprinting ......................................................................... 7
1.6. Technology Feasibility Statement in Product Development ............................. 8
1.7. Garvin’s Five Definitions of Quality .................................................................. 9
1.8. Distinguishing Between Services and Manufactured Goods.......................... 10
1.9. Five Commonly Benchmarked Performance Measures ................................. 12
1.10. First Three Building Blocks for a System of Quality Improvement ............... 13
Question 2 ................................................................................................................ 14
2.1 Pareto Analysis of Customer Complaints at Thembisa Post Office ................. 14
2.2 Single Sampling Plan and OC Curve .............................................................. 14
2.3 Histogram of Defects in Bicycle Frames at Luigi Bikes Inc. ............................ 16
2.4 Control Limits for Xˉ-Chart .............................................................................. 16
2.5 Reliability of the System ................................................................................. 16
2.6 p-Chart for Defective Circuit Board Components ............................................ 17
List of References .................................................................................................... 19
, Question 1
1.1. Social Environment of a Globalising Organisation
Language
In a globalising organisation, language plays a crucial role in shaping the social
environment. Interlanguage is a topical issue when it comes to addressing
employees, partners as well as customers who speak different languages. Large
international organisations especially use enterprise language to enhance the
comprehension and representation crossculturally (Moshiri, 2020). If left unattended
language barriers lead to misunderstandings and decrease productivity, thus many
organizations spend money on language classes or translators to fill this gap.
Business Customs
Business customs significantly influence the social environment of global
organisations. Such standards are local habits and norms and interacting protocols
that characterise business transactions among the people. For instance business
etiquette and manners such as meeting etiquette, approaching a business,
negotiating, and even giving gifts may be different from one country to another
(Werdhiastutie et al., 2020). Cultural issues remain an importance consideration
because organizations need to avoid any cultural blunders that would result in
bitterness and thus a negative impact on business prospect. These are facts that
suggest that when global firms enter a foreign firm they need to agree on certain
business practices that are accepted within the country.
Customer Preferences
Customer preferences differ across regions due to cultural, social, and economic
factors. These variations need to be understood by a global organisation to serve
local context in terms of product and services. For example, a product that is used by
the people of one country may require.Quantity change or may require different
promotion to sell well in another country (Luning & Marcelis, 2020). When these
differences are accepted and incorporated, it can be easier for companies to gain
customer satisfaction and their loyalty especially in different markets hence facilitates
hence the key to the long-term success in the global market.
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