100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
USPS Postal Exam 474 Complete Questions And Answers | Guaranteed Success $8.49   Add to cart

Exam (elaborations)

USPS Postal Exam 474 Complete Questions And Answers | Guaranteed Success

 1 view  0 purchase
  • Course
  • Post office
  • Institution
  • Post Office

USPS Postal Exam 474 Complete Questions And Answers | Guaranteed Success

Preview 1 out of 1  pages

  • October 23, 2024
  • 1
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Post office
  • Post office
avatar-seller
ElevatedExcellence
USPS Postal Exam 474 Complete
Questions And Answers | Guaranteed
Success
During a delivery, a customer asks you some questions about shipping options. You
don't know the answer to any of her questions. CORRECT ANSWERS ML: Tell her that
you aren't aware of the answers... shipping info on the USPS website
LL: Apologize and let her know that you aren't aware sure of the answers

A recently hired coworker is struggling to learn the role... CORRECT ANSWERS ML:
Offer her advice on how to do the job
LL: Meet with your supervisor to suggest that a different role might be better for the new
coworker

A customer on your route is upset because his local post office doesn't carry an item he
wants CORRECT ANSWERS ML: Work to figure out what the customer needs the item
for... in-stock alternative
LL: Suggest the customer call the post office's supervisor...

Your supervisor asks you to finish a task before you leave on your route... CORRECT
ANSWERS ML: Quickly explain the task to your coworkers so you can finish your task
LL: Focus on the assigned task. Your coworkers did not ask for help...

A customer on your route complains to you about poor service from one of your
coworkers... CORRECT ANSWERS ML: Tell the customer you're sorry for his
experience and ask if there is anything you can do to help him
LL: Ask your supervisor to contact the customer...

A customer recently switched apartments units and is upset he hasn't been receiving his
mail CORRECT ANSWERS ML: Explain that by postal policy, all customers must
request a change of address to receive mail at a new address
LL: Remind the customer that he's responsible for filling out a change of address form...

While you're out on your route, a customer asks you to locate a specific product he
cannot find online CORRECT ANSWERS ML: Tell him you're happy to help and
describe where to find the item
LL: Help him find the product on the site... purchasing a different item that is on sale

While you are out delivering on your mail route, a customer stops and asks you about a
missing package... CORRECT ANSWERS ML: Explain the package was already
delivered...
LL: Tell the customer that the package has already been delivered. Suggest contacting
the local post office to follow up

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller ElevatedExcellence. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $8.49. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

81177 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$8.49
  • (0)
  Add to cart