Styles of Communicating
Therapeutic Communication
● Face to face interaction
● Focuses on advancing physical/emotional well-being of the patient
Nurse speaks in a welcoming manner, indicating through body language that the
patient’s view point is respected.
Assertive Communication
● Positive/negative ideas & feelings are expressed in an open/direct way
● Respect’s the rights of everybody while allowing the right to stand up to
your beliefs.
● Being open minded
Open Communication
● More than one word responses
Example: How would you describe your experience with us?
Closed Communication
● Questions that are answered with one word responses- usually yes or no
Example: Are you happy with your experience with us?
Types of Errors
Preventative- inadequate follow up care and/or monitoring of the
treatment
Diagnostic- delay/error in diagnosis
Treatment- occurs in the performance of operation, procedure or test.
(medication error)
,Communication- lack of communication or clarity could lead to
unnecessary errors
Active Errors- made by healthcare professionals (nurses,
doctors,techs)
Latent Errors- system failures ( a look-alike medication in the system
gets confused by a nurse & gets administered to a patient)
CDC- ‘’Centers for Disease Control & Prevention’’
● Saves lives & protects people from health & safety & security threats
OSHA- ‘’Occupational Safety & Health Administration’’
● A large regulatory agency of the United States Department of labor that has
visitorial powers to inspect & examine workplaces
Joint Commission-
● Accreditation group that develops & upholds patient safety & care standards for
hospitals & other healthcare organizations
FDA- ‘’Food & Drug Administration’’
● Ensures safety of our nation’s food supply, cosmetics & products that emit
radiation
DEA- ‘’Drug Enforcement Agency’’
● Combats drug trafficking & distribution within the USA
Medication Terminology:
Onset- when drug starts working
Peak- When drug reaches its highest concentration
Duration- how long the drug last (half-life)
Drug level- amount of drug present
Remember Insulin- frequently checked for onset, peak, duration
, Half-life → time taken for the plasma
concentration of a drug to reduce to half its
original value
Routes for Drug Administration:
Enteral- GI tract drug administered directly
● Oral
● Rectal
● NG tube
Parenteral- Bypasses the GI tract
● Subcu
● IM
● IV
Percutaneous- Absorbed through skin or mucous membrane
● Inhalation
● Topical
● Sublingual (under tongue)
● Nitro
Drug Schedules
Schedule 1- very high for abuse/dependency
● ‘‘STREET DRUGS’’
● LSD
● Heroin
● Marijuana
● Ecstacy
● Peyote (cactus plant that contains psychoactive alkaloids)
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