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NURS 3632 Question and answers correctly solved NURS 3632: Chapter 8: Communication - Professional ______ is essential for the professional nurse role. - Communication is essential in fostering ______ interactions. - Communication is a ______ issue for the healthcare environment. Miscommunic...

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NURS 3632: Chapter 8: Communication
- Professional ______ is essential for the professional nurse role.
- Communication is essential in fostering ______ interactions.
- Communication is a ______ issue for the healthcare environment.
Miscommunication is the cause of most medical errors.
- Hospitals are graded on HCAHPS scores- Hospital Consumer Assessment
of Healthcare Providers & Systems and Press Ganey scores. - correct
answer ✔communication; nurse-patient; safety


What is AIDET? - correct answer ✔Acknowledge, Introduce, Duration,
Explanation, Thank you


Electronic Communication in Health Care:
- Electronic Health Records--who has ______ and to what ______
- Social Media Guidelines for RNs
i. American Nurses Association
i. National Council of State Boards of Nursing
- E-mails, Text Messages, Other Risk of violating patient ______ and ______
- correct answer ✔access; information; privacy; confidentiality


Electronic Communication in Health Care:
- The Internet and a variety of social websites provide new and challenging
opportunities for nurses to communicate and collaborate with other health
care providers.
- The challenges of using social media include protecting patient ______ and
______ and preventing unintended ______ for the employer or the nurse.
- Protocols for using e-mail, sending text messages, and accessing the social
media sites are vital for wise use of these forms of electronic communication.

,Student nurses also must know these guidelines for use of electronic
communication venues.
- Increased exposure to these expectations can foster the development of an
______ conscience that begins when one is a student and carries into future
practice. - correct answer ✔privacy; confidentiality; consequences; ethical


American Nurses Association's Principles for Social Networking:
- Nurses must not transmit or place online individually ______ patient
information.
- Nurses must observe ethically prescribed professional patient-nurse ______.
- Nurses should understand that patients, colleagues, institutions, and
employers may ______ postings.
- Nurses should take advantage of ______ settings and seek to separate
______ and ______ information online.
- Nurses should bring content that could harm a patient's privacy, rights, or
welfare to the attention of appropriate ______.
- Nurses should participate in developing institutional policies governing online
______. - correct answer ✔identifiable; boundaries; view; privacy; personal;
professional; authorities; conduct


What is ISBARR? - correct answer ✔Identify (yourself and the patient),
Situation, Background, Assessment, Recommendation, Read back


ISBARR:
- One such teaching resource suggests a revised SBAR for use with nursing
students to improve ______ and support ______ practice. This adapted form
includes the initial identification of "yourself and your patient (I)" and the
opportunity to ______ and ______ to questions, or "readback (R)," at the
close of the communication. This reformulated I-SBAR-R supports clear
identification of the ______ and the ______ when communicating patient care
information or concerns with another ______.

,- This tool also provides evidence-based solutions to improve ______
communication targeted to specific causes of inadequate hand-off at an
individual organization - correct answer ✔communication; safe; ask;
respond; nurse; patient; healthcare provider; hand-off


Identify:
- ______
- ______/______ title
- ______ he/she is calling from - correct answer ✔Name; Position;
professional; Where


Sitation:
- Patient by ______ and ______
- ______ or chief ______
- ______ for the call/______ - correct answer ✔name; age; Diagnosis;
complaint; Reason; problem;


Background and Assessment:
- Relevant past ______ history
- Relevant ______ data
- Recent ______ for the patient - correct answer ✔medical; assessment;
interventions


Recommendations:
- Suggests potential ______ for condition or suggests ______
- Provides ______/______ for action
- ______ back all orders; ______ if needed - correct answer ✔reason;
interventions; timeframe; urgency; repeats; clarifying

, 7 Crucial Conversations in Healthcare:
- ______ rules
- ______ (M)
- Lack of ______
- ______ (I)
- Poor ______
- ______ (D)
- ______ (M) - correct answer ✔Broken; Mistakes; support; Incompetence;
teamwork; Disrespect; Micromanagement


Broken rules:
- Nurse did not use ______ product -> Confront your colleague and tell her
that you noticed that she failed to wash her hands and that this could be
harmful to herself, the patient, or other patients. If the behavior continues,
report your concerns to the ______ and work up the chain of command.
- Nurse Tech wore ______ pair of gloves when taking vital signs.
- "Do the hand gels cause skin ______?"
- "I'll sit the patient up in ______ while you change your gloves." - correct
answer ✔hand; Confront; nurse manager; same; dryness; bed


Mistakes:
- Nurse administers medication to the wrong patient and asks you to keep an
______ on the patient for adverse reactions. She does not plan to ______ the
error. -> Tell your colleague that you'll be happy to help watch the patient, but
that a full ______ needs to be made. If appropriate, help your colleague
identify what ______ to her giving the medication to the wrong patient. -
correct answer ✔eye; report; report; contributed

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