ORGB 3201 Exam 2 Questions &
Answers 2024/2025
3 Types of Conflicts - ANSWERSIntrapersonal, Interpersonal, Intergroup
Causes of Conflict - ANSWERSorganizational structure, limited resources, task interdependence,
incompatible goals, personality differences, communication problems
Positive Conflict Outcomes - ANSWERSBetter Ideas, Surfacing of inaccurate Assumptions, Increased
Participation, Increased Learning
Negative Conflict Outcomes - ANSWERSIncreased Stress, Lower Morale, Climate of Mistrust
Ways to Manage Conflict - ANSWERSChange the Structure, Team Composition, Create a Common Enemy,
Majority Rule, Focus on Root Problem
Conflict Handling Styles - ANSWERSAvoidance, Accommodation, Compromise, Competition,
Collaboration
Five Phases of Negotiation - ANSWERSInvestigation, Determine your BATNA, Presentation, Bargaining,
Closure
Negotiation Strategies - ANSWERSDistributive Approach, Integrative Approach
Seven Steps to Negotiating a Higher Salary - ANSWERSOvercome your fear, get the facts, build your case,
know what you want, begin assertively, don't make the first offer, listen more than talk
Common Mistakes in Negotiation - ANSWERSAccepting First Offer, Big Ego, Unrealistic Expectations,
Getting Emotional, Letting the past affect the present
, Third-Party Negotiations - ANSWERSMediation, Arbitration
Rational Decision-Making Model - ANSWERSIdentify the Problem, Establish Decision Criteria, Weigh
Decision Criteria, Generate Alternatives, Evaluate Alternatives, Choose the best alternative, Implement
the decision, Evaluate the decision
"Good Enough Decision" - ANSWERSFirst Alternative that meets the minimum criteria
Intuitive Decisions - ANSWERSOne choice considered at a time, based on prior experience
Making Creative Decisions - ANSWERSFluency, Flexibility, Originality
Decision Making Traps - ANSWERSOverconfidence bias, hindsight bias, anchoring bias, framing bias,
escalation of commitment
Pros and Cons to Individual Decision Making - ANSWERSFaster, Best individual outperforms, Transparent
Accountability
Fewer Ideas, Difficult to identify best, procrastination
Pros and Cons of Group Decision Making - ANSWERSDiversity, greater commitment, fun interaction and
team building
Slower, Groupthink, Social Loafing
NGT Technique - ANSWERSWrite Down Ideas, Gather and Share Ideas, Discuss Ideas, Vote
Delphi Technique - ANSWERSSeries of questionnaires to reach consensus
Consensus Technique - ANSWERSProposal, Consensus, Concerns, Modification
