NURS 460 (EXAM ) QUESTIONS
AND ANSWERS VERIFIED AND
GRADED A+
1. What is Emotional Intelligence?: The ability to reason with emotions in four
areas:
1. Perceived emotion
2. Integrate emotion into thought
3. Understand emotion
4. Manage emotion
2. What are the Dimensions of Emotional Intelligence?: Personal
Competence:
1. Self-Awareness
2. Self-Regulation
3. Motivation
Social Competence:
1. Empathy
2. Social Skills
3. What is the Passive Communication Styles?: Occurs when a person suffers
in silence, although he or she may feel strongly about an issue
4. What is the Aggressive Communication Styles?: Direct and hostile manner
that infringes on another person's rights, "winning at all cost," self-excellence
5. What is the Passive-Agressive Communication Styles?: Aggressive
message communicated in a passive way, usually with incongruent non-verbal
behavior
, .
6. What is Assertive Communication Styles?: Direct, honest and appropriate
communication that does not infringe on another person's right
7. What is Assertive Behavior?: i. You have the right to express your own wants,
needs, feelings and ideas. OTHER individuals have a right to RESPOND to your
asseriveness with their own wants, needs, feeling and ideas
ii. An assertive encounter with another individual may involve
negotiation and agree-able compromise
iii. Opens the door for honest relationship iv. It is not just what
you say it is "How" you say it
8. What is Ethics?: An area of professional practice in which nurse managers
should have a solid foundation becasue it is becoming increasingly more
prominent in clinical practice settings.
9. What is Autonomy?: Address personal freedom and the right to choose what
will happen to one's own person
10. What is Beneficence?: The actions one takes should promote good
11. What is Non-maleficence?: That one should do no harm
12. What is Veracity?: Concerns telling the truth and incorporates the concept
that individuals should always tell the truth.
13. What is Justice?: The principle of treating all persons equally and fairly
14 What is Paternalism?: Allows one person to make partial decisions for another
and often is seen as a negative or undersirable principle. 15. What is Fidelity?:
Keeping one's promise or commitments.
16. What is Respect for Others?: This acknowledges the right of individuals to
maek decisions and to live by these decisions
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