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HRM2604 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 - DUE 29 October 2024
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HRM2604 Assignment 5(COMPLETE ANSWERS)
Semester 2 2024 - DUE 29
October 2024
CONTACT: biwottcornelius@gmail.com
, HRM2604 Assignment 5 (COMPLETE ANSWERS)
Semester 2 2024 - DUE 29 October 2024
CONTACT: biwottcornelius@gmail.com
PERFORMANCE THAT SELLS Oliver King works at a large
real estate agency called Red Arrow. The agency has
been in business for many years and is well established.
Oliver has only recently started working at Red Arrow.
Although he has obtained the certificate to practise as an
estate agent, he does not have any valid experience in
the field and is nervous that he may not know how to
make a sale. He admits that he still has a lot to learn and
is eager to work his way up. The policy at the agency is
that agents earn 20% commission on every property they
sell. Each agent goes out on his or her own when meeting
clients. The best salesperson is determined by calculating
the highest number of properties sold each year. When
Oliver began working at the agency, he sat down with his
supervisor, Felicity who informed him of his duties and
guided him on how to go about achieving his goals. They
also drew up Oliver’s developmental plan together.
Felicity is a very easy-going person, and this is
transferred to her working style. She wants the best for
everyone and when training Oliver, she advises him to
always trust his instincts and do what he considers best.
Felicity believes that every client comes with their own
unique circumstances and that an agent has to adapt
their behaviour to suit the client’s needs. At the outset, it
was also decided, in consistency with the organisational
policy that Oliver’s performance appraisal would include a
detailed log compiled by Felicity regarding important
instances of good and poor performance displayed by
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