Exam (elaborations)
Spad 530 Final Questions And Answers Latest Update
- Course
- PAD 530
- Institution
- Strayer University
Spad 530 Final Questions And Answers Latest Update
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Solution 2024/2025Pepper
Spad 530 Final Questions And Answers Latest
Update
No-need objection ANS✔✔ we have no use for this package
Product/Service objection ANS✔✔ I don't like the sport
Sport Organization Objection ANS✔✔ "Team is awful"
Price Objection ANS✔✔ I can't afford it
Stall Objections ANS✔✔ Let me call you back in a month
Logistics Objections ANS✔✔ I have a busy schedule
Hidden Objections ANS✔✔ wants to buy but knows his spouse will not
approve
What are some keys to overcoming objections ANS✔✔ .Be prepared for the
objections you expect to encounter, anticipate objections during the call,
listen to what the customer is really trying to tell you, empathize with the
customer's situation, educate the customer, confirm that you have
adequately addressed the customer's concern, be persistent in the face of
objections, be honest in your responses, be positive
, Solution 2024/2025
Pepper
Forestalling ANS✔✔ addressing the objection before the prospect has a
chance to utter it
Direct Denial ANS✔✔ should only be used when the customer makes a
statement that is factually untrue
Indirect Denial ANS✔✔ used to correct a customer's misunderstanding but
in a gentle and tactful way that avoids directly telling the customer they're
wrong
Postponing the Objection ANS✔✔ Customer raises objection nearly
salesperson asks to address it later
Boomerang Method ANS✔✔ turns the objection into the reason to buy
Compensation Method ANS✔✔ acknowledges the validity of the customers
objection & then attempts to highlight the objection with an offsetting
statement
Third-Party Approach ANS✔✔ uses facts & opinions of others to justify a
position
Referal Approach ANS✔✔ ask for someone who might be interested if they
aren't
Educational Approach ANS✔✔ salesperson uses research and facts to
support claim
, Solution 2024/2025
Pepper
How can you rephrase the objection as a question? ANS✔✔ .I can certainly
understand that you are busy, but how does your schedule work on the
weekend?
How can you ask a question to overcome an objection ANS✔✔ .How do you
mean?
What is the sequence of questions approach ANS✔✔ 1. What is holding you
back from moving forward today? 2. Is there anything else besides your
busy schedule that would keep you from buying today? 3. Supposing we
lived in a perfect world and you had a wide open schedule, would you buy
tickets? 4. There must be some other reason. If you don't mind me asking,
what is preventing you from buying today? 5. What would it take to
convince you?
What are the keys to overcoming objections we discussed ANS✔✔ use Feel,
Felt, Found
Advertising ANS✔✔ a paid, non-personal, clearly sponsored message
conveyed through the media
Strategic Brand communications ANS✔✔ include a strategic approach to
advertising, which communicates with consumers on a number of different
levels ex. I bleed blue
Strategic brand communications process ANS✔✔ 1. conducting situational
analysis 2. Setting objectives for advertising efforts 3. Selecting the target
markets for the advertisements 4. Crafting the advertising message 5.
Selecting the media through which to transmit the advertising message 6.
Evaluating the effectiveness of the advertising
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