MNO Chapter 7 Exam Bank Solution Manual Already Passed
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Course
MNO Chapter 7 Exm
Institution
MNO Chapter 7 Exm
MNO Chapter 7 Exam Bank Solution Manual Already Passed
Trust - Answers the willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions
Disposition based trust (trust propensity) - Answers • A general expectation that the words, promi...
MNO Chapter 7 Exam Bank Solution Manual Already Passed
Trust - Answers the willingness to be vulnerable to an authority based on positive expectations about
the authority's actions and intentions
Disposition based trust (trust propensity) - Answers • A general expectation that the words, promises
and statements of individuals and groups can be relied on
• "what you say is what you are going to do"
• Being too suspicious is more damaging in organizational life
• We all have a different "continuum" when it comes to trust
• Associated with new relationships
cognitive based trust - Answers ability, benevolence and integrity
Trustworthiness - Answers thinking about it mentally, the characteristics of a trustee that inspire trust
are ability, benevolence, and integrity
• Associated with most relationships
Affect-based trust - Answers feelings towards trustee
• associated with few relationships - like those with your parents, friends, or significant other
• Ex: after your first exam your trust will either increase or decrease with your teacher depending on
how you did
Justice - Answers reflects the perceived fairness of an authority's decision making
o Authorities who treat employees fairly are more trust worthy
o relevant acts can serve as behavioral evidence of trustworthiness
trustworthiness can sometimes be difficult to judge, especially early in work relationships
Distributive Justice - Answers reflects the perceived fairness of decision making outcomes
• Are rewards allocated according to proper norm (Like pay, rewards, evaluations, and promotions)?
• Equity vs. equality vs. need
• For most businesses, proper norm is equity
• Equality norm is typically used in student projects
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