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FDCPA Exam Questions and Answers with Complete Solutions |Rated A+
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FDCPA Exam Questions and Answers with Complete Solutions |Rated A+
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FDCPA Exam Questions and Answers withComplete Solutions |Rated A+
It is okay to refer to the consumer as a defendant before a lawsuit is filed. (T/F)? -
✔✔FALSE-We don't call CNS a defendant while on the phone. Just call them by their name.
Contacting a consumer's creditor (not the one holding the account P&F is collecting on) to
obtain banking information on the consumer is not a violation of FDCPA. (T/F)? -
✔✔FALSE-When skip tracing we don't want to actually contact their banking institution
It is a violation of FDCPA to try to collect a debt after the consumer has timely disputed the
account either orally, or in writing and before P&F has verified the debt. (T/F)? - ✔✔TRUE- for
new placement, 45 day validation (to dispute debt)
Under P&F policy, a verbal C&D will be honored. (T/F)? - ✔✔TRUE-
A request for verification of a debt must be in writing. (T/F)? - ✔✔FALSE- can be accepted
over the phone
, You have just settled an account with a consumer and see that the following day there is a
court hearing. As a courtesy you can tell the consumer that they do not have to go to that
hearing. (T/F)? - ✔✔FALSE- let the CNS know you can't tell them or give them legal advice on
what to do about summons or hearing. We won't continue with litigation process if they
make payments
What is the regulatory agency in which oversees the FDCPA? - ✔✔Federal Trade
Commission (FTC)
When skip tracing , the employer of the consumer may be contacted how many times by the
collector? - ✔✔Once, unless the collector believes the employer has more correct or complete
information AND never, if the collector knows, or should know, the consumer is represented
by an attorney
Can a collector contact a consumer at his place of employment? - ✔✔Yes, unless the collector
knows or should know that it is not convenient for the consumer; Yes, unless it is prohibited
in that particular state; Yes, unless the collector knows or should know the consumer is
represented by an attorney
When a consumer claims that he/she has been a victim of identity theft or fraud: - ✔✔The
account representative must notate the account; We must stop all collection activity while
the investigation is going on
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