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PHA 320 Final Exam Questions & Answers 2024/2025 $7.99   Add to cart

Exam (elaborations)

PHA 320 Final Exam Questions & Answers 2024/2025

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  • Course
  • PHA 320
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  • PHA 320

PHA 320 Final Exam Questions & Answers 2024/2025 Essential Communication Skills - ANSWERSestablish trust communicate verbally ask questions listen communicate nonverbally show empathy and encouragement remain clinically objective tailor counseling to meet patient needs motivate patient...

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  • October 24, 2024
  • 5
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • PHA 320
  • PHA 320
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PHA 320 Final Exam Questions &
Answers 2024/2025

Essential Communication Skills - ANSWERSestablish trust

communicate verbally

ask questions

listen

communicate nonverbally

show empathy and encouragement

remain clinically objective

tailor counseling to meet patient needs

motivate patients

provide privacy and confidentiality



T/F: Print materials are valuable only as an adjunct to

dialogue and discussion. - ANSWERSTrue



Wording for Written Materials: - ANSWERS- common words- LAY TERMS

- grade 5-6 reading level

-brand + generic + pronunciation

- active sentences

-affirmative sentences

-be specific



Layout for Written Materials - ANSWERS-headlines and subheadings

-margins and empty spaces

-EMPHASIZE

, -upper and lower case

-pictograms simple

-14-point font or larger



Why are Audiovisual Aids helpful? What are they? - ANSWERSif you have limited time with the patient

-typically provided at no cost by manufactures

-diagrams/picture or video stimulations



Why is demonstration and practice important? - ANSWERS-pharmacist can evaluate technique - allows
pharmacist to identify any errors and correct them

-great way to gain trust and show what we can offer!



10-step Modified Patient Counseling Encounter: - ANSWERS1. introduce yourself and purpose of
counseling

2. Confirm patient

3. verify pertinent profile information

4. discussion to assess understanding

5. teach to the gaps/inaccuracies in understanding

6. provide additional relevant information

7. address any patient concerns

8. verify understanding (RECEIPT OF SERVICE!)

9. supply a written summary to support encounter

10. conclude and provide contact information



What are the three prime questions when counseling? - ANSWERS1. What did the doctor tell you this
med is for?

2. How did the doctor tell you to take this med?

3. What did the doctor tell you to expect?



DRUG acronym - ANSWERSDosage

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