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CCM Exam Prep Course Questions and Answers (Latest Update 2025)
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CCM Exam Prep Course Questions and Answers (Latest Update 2025)
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CCM Exam Prep Course Questions andAnswers (Latest Update 2025)
Case management definition - Correct Answer ✅"A
collaborative process that assesses, plans, implements,
coordinates, monitors and evaluates the options and services
required to meet the client's health and human services
needs. It is characterized by advocacy, communication, and
resource
management and promotes quality and cost-effective
interventions and outcomes" (CCMC, 2010).
Goals of case management - Correct Answer ✅Wellness,
self-determination, resource value
The Case Management Process - Correct Answer ✅1)
Selection and engagement
2) Comprehensive assessment to identify barriers to
outcomes
3) Planning
4) Implementation/Coordination
5) Ongoing monitoring of the plan
6) Evaluation- goals reached?
,CCM Exam Prep Course Questions and
Answers (Latest Update 2025)
Philosophy of case management - Correct Answer
✅Practice is based on trust and relationship-building
Client-centered process!
The Role of the Case Manager - Correct Answer
✅ADVOCATE
Assessor
Planner
Coordinator
Facilitator
Educator (re: choices, options, concerns)
Broker- help them make informed decisions, negotiating for
buy-in
Case Management Assessments- sources of info - Correct
Answer ✅Client
Provider
Medical Records
Family
Employer
, CCM Exam Prep Course Questions and
Answers (Latest Update 2025)
Three point assessment in worker's comp - Correct Answer
✅Client
Providers
Employer
Reasons for case closure - Correct Answer ✅-Goals met OR
unable to be achieved through CM
-Not enough benefit from CM to continue
-Client refuses CM
What should CM do when closing case - Correct Answer ✅-
Communicate closure with client and others as indicated (and
where to go to address further needs)
-Document reason for closure
-Ensure that client has knowledge of resources and/or
strategies for continuing needs
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