MGT 420 Exam Review Pt 2 Questions with Latest Update
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Course
MGT420
Institution
MGT420
Levels of management - Answer-Typical business (board of directors)
Top Managers: Chief executive officer, president, Vice President
Middle Managers: Division manager, regional manager, plant manager
First-line managers: Department lead, Supervisor, team leader
Nonmanagerial Workers:
T...
MGT 420 Exam Review Pt 2 Questions
with Latest Update
Levels of management - Answer-Typical business (board of directors)
Top Managers: Chief executive officer, president, Vice President
First-line managers: Department head, Supervisor, team leader
Nonmanagerial Workers:
Accountability - Answer-The requirement of one person to answer to a higher authority
for performance achieved in his or her area of work responsibility
The upside-down pyramid - Answer-• The manager as a coach
• Customers and non-managerial workers are at the top
Top
Customers and clients- ultimate beneficiaries of the organization's efforts
Serve ^
Operating workers- do work directly affecting customer/client satisfaction
support ^
Team leaders and manager- help the operating workers do their jobs and solve
problems
Support^
Top managers- keep organization's mission and strategies clear
Bottom
The management process - Answer-• Planning - the process of setting performance
objectives and determining what actions should be taken to achieve them
• Organizing - the process of assigning tasks, allocating resources and coordinating the
activities of individuals and groups.
, • Leading - the process of arousing people's enthusiasm to work hard and inspiring their
efforts to fulfill plans and accomplish objectives
• Controlling - the process of measuring work performance, comparing results to
objectives and taking corrective action.
Mintzberg's Managerial Roles - Answer-Interpersonal- how a manager interacts with
other people (figurehead, leader, liaison)
Informational- how a manager exchanges and processes information (monitor,
disseminator, spokesperson)
Decisional- how a manager uses information in decision making (entrepreneur,
disturbance handler, resource allocator, negotiator)
Kat's Management Skills - Answer-Conceptual skills- the ability to think analytically and
achieve integrative problem solving
(Top Level uses this most)
Human skills- the ability to work well in cooperation with other persons; emotional
intelligence-- the ability to manage ourselves and relationships effectively
Technical skills- the ability to apply expertise and perform a special task with proficiency
(Lower level uses this more)
Organizational Behavior - Answer-Study of human behavior in organizations. An
interdisciplinary field devoted to understanding individual and group behavior,
interpersonal, processes, and organizational dynamics
What are the scientific foundations of organizational behavior? - Answer-•
Interdisciplinary body of knowledge
• Use of scientific methods
Models - simplified views of reality that attempt to explain real-world phenomena
Independent variables - presumed causes that influence dependent variables
Dependent variables - outcomes of practical value and interest that are influenced
dependent variables
Dependent variables - outcomes of practical value and interest that are influenced by
independent variables
Common scientific research methods in organizational behavior - Answer-Sources of
research insight in OB
>Field studies- in real-life organizational settings
>laboratory studies- in simulated and controlled setting
>Case studies- looking in depth at single situations
>Survey studies- using questionnaires and interviews in sample populations
>Meta analyses- using statistics to pool results of different empirical studies
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