MGT 420 Final Exam Questions with Complete Solutions
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Course
MGT420
Institution
MGT420
Performance Management - Answer-the process through which managers ensure that employees' activities and outputs contribute to the organization's goals
Performance Management Steps - Answer-1. Planning 2. Coaching 3. Reviewing 4. Action
What is "The one word men never see in their performance...
MGT 420 Final Exam Questions with
Complete Solutions
Performance Management - Answer-the process through which managers ensure that
employees' activities and outputs contribute to the organization's goals
What is "The one word men never see in their performance reviews"? - Answer-
Abrasive alone
What does it mean for a performance measure to be (1) deficient, (2) contaminated, (3)
valid,
and (4) reliable? - Answer-a)Deficient- An incomplete appraisal of an individual's
performance when important aspects are not measured.
b)Contaminated,-A performance measure is said to be contaminated when it captures
information that is irrelevant to an employee's job.
c) Valid- A test is valid if it measures what it is supposed to measure.
d) Reliable- Reliability is the extent to which test scores are consistent.
Know why performance measures should have "strategic congruence" - Answer-
Strategic congruence is important because it is the level to which the performance
management system identifies job performance that is matching with the organisation's
aims, strategy and culture.
Halo Rating Bias - Answer-Rates a "5", good in that category so every category is a 5
Lenicency Rating Bias - Answer-Ratings in between (3-5) "feels bad"
Strictness Rating Bias - Answer-Rating in between (1-3) Mainly 2's, biased "I perform
the best everyone else sucks" mentality
central tendency rating bias - Answer-(2-4) Not great, not bad, sticks to the middle
scoring
Horns rating bias - Answer-Rates a "1" bad in that category so bad all around
graphic rating scale - Answer-method of performance measurement that lists traits and
provides a rating scale for each trait; the employer uses the scale to indicate the extent
to which an employee displays each trait (easier w a movie rating, how can you rate
people w #'s, what does a 4 mean?)
, Mixed-Standard Scales - Answer-method of performance measurement that uses
several statements describing each trait to produce a final score for that trait (High,
med, low, +, 0, -)
Behaviorally Anchored Rating Scale (BARS) - Answer-method of performance
measurement that rates behavior in terms of a scale showing specific statements of
behavior that describe different levels of performance ( 7, Always early and prepared, 6
Always Early, 5 Early, 4 Neutral, 3 Late, etc)
Behavioral Observation Scale (BOS) - Answer-a variation of a BARS which uses all
behaviors necessary for effective performance to rate performance at a task, rates on a
#'d scale.
What is the Management-By-Objectives approach? - Answer-strategic management
model that aims to improve the performance of an organization by clearly defining
objectives that are agreed to by both management and employees.
What is inter-rater reliability and why is it important? - Answer-Measurement of the
extent to which raters assign the same score to the same variable.It is important
because it represents the extent to which the data collected in the study are correct
representations of the variables measured.
What does it mean for a performance measure to provide "specific feedback"? -
Answer-A performance measure to provide specific feedback means that it is able to
provide precise detailed ,or specific information on what the employee did well or poorly.
How can you increase the perceived fairness of feedback delivery? - Answer-You can
increase the perceived fairness of feedback delivery by encouraging open and effective
communication with all employees.This will ensure that none of the employees feels like
others are being favored and they should be free to give accurate and true feedback.
What is equity theory and how do employees respond to inequity? - Answer-calls for the
management of any organization to balance between the efforts put by the employees
at the work place and the employees outputs.
When employees notice inequity at the workplace they loose morale to work which in
turn disrupts their productivity. This negative impacts the growth of the company since
the company may loose its employees.
What is Equal Employment Opportunity? - Answer-is simply to ensure that every
employee is treated fairly in the various employment decisions made. All employees
should be treated fairly in the hiring, promotion and terminations done in the
organization.
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