Types of Management - Answer-Top level, middle level and lower level
Accountability - Answer-The requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility.
effective managers - Answer-help others achieve high levels of both pe...
MGT. 420 Quiz 1 Questions with
Complete Answers
Types of Management - Answer-Top level, middle level and lower level
Accountability - Answer-The requirement of one person to answer to a higher authority
for performance achieved in his or her area of work responsibility.
effective managers - Answer-help others achieve high levels of both performance and
satisfaction
- Performance relates to achieving organizational goals
- Satisfaction relates to QWL (Quality of Work Life).
upside-down pyramid - Answer-- managers as a coach
- customers and non-managerial workers are at the top
The Management Process - Answer-Planning: create a detailed action plan aimed at
some organizational goal.
Organizing: determine how to distribute resources and organize employees according to
the plan.
Leading: connecting with employees on an interpersonal level.
Controlling: monitoring the organizational progress toward goal fulfillment.
Mintzberg's Managerial Roles - Answer-interpersonal: how the manager interacts with
other people
Informational: how a manager exchanges and processes information
Decisional: how a manager uses information in decision making
Technical Skills - Answer-Ability to perform specialized tasks
Human skills - Answer-the ability to work with, understand, and motivate other people,
both individually and in groups
Conceptual skills - Answer-The ability to think critically and analytically
emotional intelligence - Answer-Ability to understand and manage emotions both
personally and in relationship with others.
- self-awareness
- empathy
- self-regulation
- social skills
- motivation
, workforce diversity - Answer-describes differences among workers in gender, race, age,
ethnicity, religion, sexual orientation, and able-bodiedness
Prejudice - Answer-The display of negative irrational attitudes toward women and
minorities.
Glass Ceiling - Answer-An invisible barrier limiting career advancements among women
and minorities.
Intellectual Capital - Answer-The collective brainpower or shared knowledge of an
organizations workplace.
- intellectual capital = competency x commitment
Knowledge Worker - Answer-Minds and intellect are key assets to employers
Organizational Behavior - Answer-- study of human behavior in organizations.
- an interdisciplinary field of devoted to understanding individual and group behaviors,
interpersonal processes and organizational dynamics
Trends in Human Behavior in Organizations - Answer-- commitment to ethical behavior
- broader view of leadership
- emphasis on human capital and teamwork
- demise of command and control
- importance of connection and network
- influence of information technology
- respect for new workforce expectations
- changing concept of careers
- concern of sustainability
Scientific Thinking - Answer-- process of data collecting is controlled and systematic
- proposed explanation are carefully tested
- only explanations that can be rigorously verified are accepted
Contingency Thinking - Answer-- seeks ways to meet the needs of different
management situations
- recognizes responses to solutions must be crafted to best fit the circumstances and
people involved
Evidence-based management - Answer-- used hard facts and empirical evidence to
make decisions
- manifests itself through a contingency approach which researchers identify how
different situations can best be understood and handled.
Organizations and the external environment - Answer-- organizations are collections of
people working together to achieve a common purpose.
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