MGT-420 Final Exam Questions with Complete Answers
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Course
MGT420
Institution
MGT420
Four Functions of Management - Answer-Planning
Leading
Controlling
Organizing
Control Process - Answer-Step 1- Establish performance objectives and standards
Step 2- Measure actual performance
Step 3- Compare actual performance with objectives and standards.
Step 4- Take necessary co...
MGT-420 Final Exam Questions with
Complete Answers
Four Functions of Management - Answer-Planning
Leading
Controlling
Organizing
Control Process - Answer-Step 1- Establish performance objectives and standards
Step 2- Measure actual performance
Step 3- Compare actual performance with objectives and standards.
Step 4- Take necessary corrective action
Output Standards - Answer-Measure actual outcomes or work results.
Input Standards - Answer-helpful where outputs are difficult or expensive.
Control Equation - Answer-Need for Action = Desired Performance - Actual
Performance.
Management by exception - Answer-Giving attention to high-priority situations that show
the greatest need for action.
Resiliency - Answer-The ability to call on inner strength and keep moving forward even
when things get tough.
Free forward Controls - Answer-a.k.a. preliminary controls; take place before work
begins. They prevent problems before they occur.
Concurrent Controls - Answer-a.k.a. steering control; they happen during the working
process. They make sure things are going according to plan.
Feedback Controls - Answer-a.k.a. post-action controls; they take place after a job or
project is complete. They provide feedback on the quality of the finished product.
Internal Controls - Answer-self-control
External Controls - Answer-structure situations so that things happen as planned.
Alternatives: Bureaucratic, Administrative, Clan, and Market Control
, Bureaucratic Control - Answer-authority, policies, procedures, job descriptions, budgets,
and day-to-day supervision help make sure that people behave in ways consistent with
organizational interests.
Clan Control - Answer-influences behavior through social norms and peer expectations.
Market Control - Answer-essentially the influence of the market competition on the
behavior of organizations and their members.
Managing by Objectives - Answer-a.k.a. MBO; structured process of regular
communication in which a supervisor or team leader and a subordinate jointly set
performance objectives and review accomplished results.
Total Quality Management - Answer-operations that make quality an everyday
performance objective and strive to always do things right the first time.
In the integrated model of motivation, what predicts effort - Answer-Motivation
Pay is generally considered a/an ____________ reward, whereas a sense of personal
growth experienced from working at a task is an example of a/an ____________
reward. - Answer-Extrinsic, Intrinsic
If someone improves productivity by developing a new work process and receives a
portion of the productivity savings as a monetary reward, this is an example of a/an
____________ pay plan. - Answer-gain sharing
Performance measurement serves both evaluation and ____________ purposes. -
Answer-Counseling
Which form of performance assessment is an example of the comparative approach? -
Answer-Forced Distribution
If a performance assessment method fails to accurately measure a person's
performance on actual job content, it lacks ____________. - Answer-Validity
A written record that describes in detail various examples of a person's positive and
negative work behaviors is most likely part of which performance appraisal method? -
Answer-Critical Incident Diary
When a team leader evaluates the performance of all team members as "average," the
possibility for ____________ error in the performance appraisal is quite high. - Answer-
Central Tendencies
Job simplification is closely associated with ____________ as originally developed by
Frederick Taylor. - Answer-Scientific Management
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