Part 1 MGT 420 Exam 3 Study Guide Questions and Answers
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Course
MGT420
Institution
MGT420
performance management - Answer-the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.
validity - Answer-refers to whether a performance appraisal measures all the relevant aspects of performance and omits irrelevant aspects of pe...
Part 1 MGT 420 Exam 3 Study Guide
Questions and Answers
performance management - Answer-the process through which managers ensure that
employees' activities and outputs contribute to the organization's goals.
validity - Answer-refers to whether a performance appraisal measures all the relevant
aspects of performance and omits irrelevant aspects of performance
deficiency - Answer-information that is not gathered but is relevant
contamination - Answer-the information in a performance appraisal that is gathered but
irrelevant
reliability - Answer-describes the consistency of the results that the performance
measure will deliver; the degree to which our measure is free from random error
inter-rater reliability - Answer-the consistency of results when more than one person
measures performance
strategic congruence - Answer-the extent to which a performance management system
elicits job performance that is congruent with the organization's strategy
distributional errors - Answer-occurs when raters use only one part of a rating scale
leniency - Answer-a distributional error that results when the reviewer rates everyone at
the high end of the scale
strictness - Answer-a distributional error that results when the reviewer rates everyone
at the low end of the scale
central tendency - Answer-a distributional error that results when the reviewer rates all
employees at or near the middle of the scale
halo - Answer-a rating error that occurs when a rater's bias is in a favorable direction
horns - Answer-a rating error that occurs when a rater's bias is in a negative direction
simple ranking - Answer-requires managers to rank employees in their group from the
highest performer to the poorest performer
forced distribution method - Answer-assigns a certain percentage of employees to each
category in a set of categories
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