Manager - Answer-a person who supports and is responsible for the work of others
First-line managers - Answer-team leaders and supervisors in charge of people who perform non-managerial duties
Middle Managers - Answer-persons in charge of relatively large departments or divisions consisting o...
MGT-420 Topic 1 Exam Questions and
Answers
Manager - Answer-a person who supports and is responsible for the work of others
First-line managers - Answer-team leaders and supervisors in charge of people who
perform non-managerial duties
Middle Managers - Answer-persons in charge of relatively large departments or
divisions consisting of several smaller work units/teams
Top Managers - Answer-members of a senior management team that is responsible for
the performance of an organization as a whole or for one of the major parts
Board of Directors - Answer-elected members by stockholders to represent their own
interests
Board of Trustees - Answer-Board members may be elected by local citizens, appointed
by government bodies, or invited to serve by existing members
Accountability - Answer-the requirement to show performance results to a supervisor
work team
Effective manager - Answer-someone who successfully helps others achieve both high
Performance and Satisfaction in their work
Quality of Work Life (QWL) - Answer-the overall quality of human experiences in the
workplace
Upside-Down Pyramid - Answer-view of organizations puts customers at the top and
being served by non-managerial workers, who are being supported by team leaders and
higher level management
The 4 main management duties - Answer-Planning, Organizing, Leading, and
Controlling
Planning - Answer-the process of setting objectives and determining what should be
done to accomplish them
Organizing - Answer-the process of assigning tasks, allocating resources, and
coordinating work activities
Leading - Answer-the process of arousing enthusiasm and inspiring efforts to achieve
goals
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