MGT-420 Final Exam Study Pt.1 (chapters 15-19) Questions and Answers
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Course
MGT420
Institution
MGT420
Framing effect - Answer-Occurs when the choice between two alternatives reverse depending on whether the scenario focuses on the potential gain or the potential loss associated with each alternative
Potential barriers to feedback in the workplace - Answer-Anything that interferes with the effect...
MGT-420 Final Exam Study Pt.1
(chapters 15-19) Questions and Answers
Framing effect - Answer-Occurs when the choice between two alternatives reverse
depending on whether the scenario focuses on the potential gain or the potential loss
associated with each alternative
Potential barriers to feedback in the workplace - Answer-Anything that interferes with
the effectiveness of communication
Interpersonal barriers - Answer-Lack of trust
Personality clashes
A bad reputation
stereotypes/prejudices
Selective listening: - Answer-Individual blocks out information only to hear things that
match preconceived notions
Filters - Answer-Convey only parts of the information
Avoidance - Answer-Occurs when individuals ignore or deny a problem (or person)
rather than confront it
Sematic barriers - Answer-Involves a poor choice or use of words and mixed messages
Nonverbal (congruence/incongruence) - Answer-When one shares information without
using words
Common forms of nonverbal communication: - Answer-Facial expressions
Body position
Eye contact
Other physical gestures
Attribution bias - Answer-The tendency to blame others and not ourselves
Joint problem solving - Answer-Individuals need to step back from the emotion of the
situation and think deeply about how, if the problem is fixed, both parties will benefit
Defensiveness - Answer-Occurs when we feel attacked and need to protect ourselves
Disconfirmation - Answer-Occurs when we feel down about our self worth
Developmental feedback - Answer-Provides info about what we are doing well and what
could use improvement
, Johari Window - Answer-Open/free area
Blind area
Hidden area
Unknown area
Active listening - Answer-Reflecting
Probing
Deflecting
Advising
Functional conflict - Answer-Results in benefits to individuals, the team, or the
organization
Dysfunctional conflict - Answer-Results in conflict and can affect performance
Substantive conflict - Answer-Fundamental disagreement over ends or goals to be
pursued and the means for their accomplishment
Emotional conflict - Answer-Involves interpersonal difficulties that arise over feelings of:
Anger
Mistrust
Dislike
Fear
Resentment
Status conflict - Answer-Occurs when individuals and groups attempt to establish
hierarchical differentiation or undermine the authority of others
Process conflict - Answer-Disagreement in how roles and responsibilities should be
assigned
Negotiation - Answer-The process of making joint decisions when the parties involved
have different preferences
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