Why is communication important? - Answer Essential to your personal and professional
success
Nature of Communication - Answer Unavoidable
Strategic
Relational
Instrumental
Identity management - Answer How we desire to present ourselves
How is communication irreversible? - Answer Once, we said it, we said it
How is communication a process? - Answer A message isn't sent or received in isolation
What is the basic communication model? - Answer Interaction model
Interaction model includes Sender, channel, noise, feedback
Sender- person who transmits the message
Channel- method used to deliver the message
Noise- factors that interfere with the message
,Feedback- receivers response to the message
Transactional model/competent model- Expands by recognizing additional types of
contexts that affect communication social, relational, cultural
Social context-Answer refers to the social norms that guide communication choices in
certain situations
Relational context-Answer refers to your relationship with those that you are
communicating with/audience
Cultural context-Answer refers to the learned behaviors of a specific culture
Three reasons why we communicate-Answer Express affiliation, maintain relationships,
influence others
Affiliation - Answer The sense of connection that we have with others. To express our
relationship to another person by showing our like, love, respect and also our disliking,
hate, or disrespects.
How do we express affiliation? - Answer Verbally, non-verbally or mediated
Sustain relationships - Answer What we say and do impacts others and what others say
and do impacts us
Influence others - Answer Most communication is influential in one way or another and
some is intentional
Communication Apprehension - Answer Someone's fear or anxiety associated with real
or anticipated communication. Varies person to person, context to context.
, Characteristics of Effective Communication - Answer Strategic, professional, adaptable
Being strategic - Answer purposeful, Audience-oriented ,Persuasive
Being professional - Answer Appropriate to the situation/context, Clear and concise,
Ethical
Being adaptable - Answer Culturally sensitive, Collaborative
What does verbal communication consist of? -Answer Words and verbal fillers
Verbal fillers -Answer Things like mmmmm
Language -Answer System of symbols (words) that we use to think about and
communicate
How is language symbolic? -Answer words are symbols that represent people, ideas or
things and agreed upon by a language using community
Example of how language is symbolic - Answer When the word "dog" is said you might
think of your own dog or one that you saw on tv or a friends dog
Semantics - Answer involves the meaning of words and their meaning within sentences
Pragmatics - Answer takes the words and meanings but also considers the context in
which the words are used
Denotative meanings - Answer a word's commonly accepted definition
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