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CMN 003V EXAM 1 QUESTIONS AND 100% CORRECT ANSWERS
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CMN 003V EXAM 1 QUESTIONS AND 100% CORRECT ANSWERS...
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CMN 003V EXAM 1 QUESTIONS AND 100%CORRECT ANSWERS
Active listening - The ability and willingness of a person to hear and understand
channel - The means by which a message is communicated; a type of pathway
cognitive complexity - Ability to consider a variety of explanations and understand a
given situation in multiple ways
communication competence - The ability of an individual to communicate in ways that
are effective and appropriate in a given situation
content dimension - Answer Includes the literal information being communicated by the
message
ex: "The printers out of paper" → there is no paper in the printer
context - Answer the physical and psychological environment in which you message is
communicated
decode - Answer giving meaning to a message
downward communication - Answer superiors to subordinates
dynamic - Answer constantly changing and evolving as ppl send, receive, and interpret
messages from multiple sources
emotional intelligence - Answer ability to understand, express, and manage emotions
and to use emotion to facilitate thought
empathy - Answer skill at identifying and feeling what others around you are feeling
,encode - Answer put idea into the form of language/behavior that your receiver
understands
Emotional Quotient (EQ) - Answer a person's level of emotional intelligence
ethics - Answer guides us in judging whether something is morally right or wrong
explicit rules - Answer someone has clearly stated these as direct expectations for
communicative behaviors
ex: supervisor tells you not to talk about your marketing strategies with anyone outside
company
feedback - Answer a receivers various verbal and nonvberal reactions to a message
formal professional networks - Answer generally have clear lines of authority and
reporting structures, shoulder standard sets of responsibilities, and require
accountability to other network members
formality - Answer ceremonial quality; ceremonial observance of rules; something done
only as a matter of form;
Ex. mere formality
implicit rules - Answer rules that everyone, or almost everyone, in a given social context
knows and abides by even though nobody has articulated them
ex: having unspoken rule not to talk about salary
informal professional networks - Answer are voluntary, professional
relationships-friendships with coworkers-rather than formal reporting structures
, language - Answer structured system of symbols used for communicating meaning
lateral (horizontal) communication - Answer among peers/colleagues with relatively
equal positions
message - Answer verbal/nonverbal behaviors to which people give meaning
Metacommunication - Answer communication about communication; used to avoid
misunderstanding and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
Noise-perception anything that interferes with a receiver's ability to understand the
message; physical, psychological, physiological
Nonverbal communication-anything that conveys meaning without the use of words;
behaviors and characteristics
Post-trust era-people's view of businesses operating against the public's best interest
and employee's view of leaders and colleagues skepticism.
Rapport-sense of harmony, goodwill, and caring among ppl
receiver - person who will decode the message
relational dimension - many messages carry signals about the nature of the relationship
in which they are shared
ex: You might interpret a person telling you that the printer is out of paper as being
irritated because you didn't replace the paper
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