911 Dispatcher test Questions and Correct Answers the Latest Updat
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Course
Dispatch Certification
Institution
Dispatch Certification
A caller reports a heavy, black smoke coming from the window of a nearby
building. What is the most appropriate fire/rescue call classification for this
case?
Structure fire
An alert first-party caller reports that he doesn't feel well. He explains that he
feels nauseated and has some ches...
Which of the following is the best definition for "repetitive persistence"?
✓ A calming technique in which the calltaker repeats a phrase verbatim using a firm but
caring tone. The phrase should contain both an action and a reason for the action
Interagency communication (interoperability) tends to be inefficient and
ineffective:
✓ Without standardized cross-agency rules and procedures for radio use
The nonspecific response of the body to any demand for change is:
✓ stress
If a responder or field unit needs additional resources at the scene, who would
typically be responsible for locating, notifying, and coordinating those additional
resources?
✓ Emergency Telecommunicator
Which of the following best describes the difference between eustress and
distress?
✓ Eustress is positive and motivating. Distress is negative and disabling
For the caller, the perceived response time is often longer than the actual
response time.
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