What are the three main HR Challenges - Answer-environmental influences; organizational demands; and regulatory issues
Primary HR Activities - Answer-Work Design and Workforce Planning; Managing Employee Competencies; Managing Employee Attitudes and Behaviors
Work Design and Workforce - Answe...
BMGT 360 EXAM 1 QUESTIONS WITH
LATEST UPDATE
What are the three main HR Challenges - Answer-environmental influences;
organizational demands; and regulatory issues
Primary HR Activities - Answer-Work Design and Workforce Planning; Managing
Employee Competencies; Managing Employee Attitudes and Behaviors
Work Design and Workforce - Answer-involves job design (deciding which tasks are
most efficient and motivational for each job), and workforce planning (keeping #
employees high, deciding whether to do overtime/hire more, what type of outsourcing
gigs/full time)
Managing employee competencies - Answer-identifying, acquiring, and developing
employee talent and skills
Managing employee attitudes and behaviors - Answer-encouraging and motivating
employees to perform in appropriate ways to contribute to company goals
What is company culture? - Answer-the unique pattern of shared assumptions, values,
and norms that shape the socialization, activities, languages, symbols, and ceremonies
of ppl in organizations; can only be inferred from visible elements
What are the 4 main environmental influences on HR - Answer-labor force trends;
technology advances; globalization; and ethics/social responsibility
What are the 4 main organizational demands on HR - Answer-strategy; company
characteristics; organizational culture; employee concerns
Define Strategy, what are the two main types? - Answer-a company's plan for achieving
competitive advantage in the industry; can have strategy of cheapest price (which
attracts more customers and makes goods more 'in demand') or can have a
differentiation strategy (creating unique products w quantity over quality)
List 3 company characteristics that affect Organizational Demands - Answer-size of
company, resources available, and stage of development
Describe Outsourcing Vs Offshoring - Answer-outsourcing = the act of transferring
business activities to external organizations that have levels of specializations (diff
companies); offshoring = send work to foreign country to produce goods/employ people
at LOWER costs (still within same business)
, What are the four top skills employers want their employees to have? - Answer-
leadership; ability to work in a team; written communication; problem-solving skills
What are the 4 different personality traits of employees (DISC) - Answer-Dominance
(direct/strong willed); Influence(sociable/talkative); Steadiness (gentle and
accommodating); Conscientious (private, analytical)
What are the different types of leadership styles? - Answer-Transformational (people
emphasis), Laissez-faire (low people and low task emphasis), democratic (people
emphasis and task emphasis), autocratic (task emphasis)
Conflict and Handling Intentions - Answer-competing (concern for self), collaborating
(concern for self and other), avoiding (no concern for self or others), accommodating
(concern for others)
What is groupthink? - Answer-the practice of thinking or making decisions as a group in
a way that discourages creativity or individual responsibility; DO NOT partake in
groupthink.... be individually creative in ideas but also be willing to collaborate!
Equal Employment Opportunity - Answer-legally mandated nondiscrimination in
employment on the basis of race, creed, sex, or national origin
What are some of the protected classifications of employees when looking to hire? -
Answer-Demographic characteristics that cannot be used for employment decisions;
race sex religion color national origin age disability veteran status pregnancy genetic
info
What does it mean when an employment decision was made with mixed motives? -
Answer-a legitimate reason for an employment decision exits, but the decision was also
accompanied by a hidden motive involving discrimination
What is Disparate Impact - Answer-occurs when a company uses an employment
practice that unintentionally discriminates against members of a protected class
What is the four-fifths rule? - Answer-Rule of thumb that finds evidence of discrimination
if an organization's hiring rate for a minority group is less than four-fifths (80%) the hiring
rate for the majority group; generally accepted in court cases regarding disparate impact
What is one of the most common discriminatory practices in a workforce environment? -
Answer-Harrassment (subjecting employees to unwanted/unwelcomed treatment bc of
protected classifications)
Give some examples of how employers could retaliate against employees who have
filed discrimination complaints - Answer-not promoting/demoting employee; suspending
employee for some time; making threats; writing negative evaluation of employee
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