Exam (elaborations)
ITIL 4 EXAM 2 QUESTIONS AND ANSWERS
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Exam of 3 pages for the course ITIL 4 at ITIL 4 (ITIL 4 EXAM 2)
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ITIL 4 EXAM 2Which practice has the purpose to ensure that risks have been properly assessed? -
answer Change enablement
When should a full risk assessment and authorization be carried out for a standard
change? - answer When the procedure for the standard change is created
Which statement about emergency change is correct? - answer The assessment and
authorization of emergency changes is expedited to ensure they can be implemented
quickly
Which practice coordinates the classification, ownership, and communication of service
requests and incidents? - answer Service desk
Which statement about output is correct? - answer The contribute tot he achievement of
outcomes
What is an example of a business-related measurement? - answerThe number of
passengers checked in
Which one of the value chain activity ensures that service components meet agreed
specifications? - answerObtain or build
What is the main objective of the information security management practice? -
answerTo protect the information needed by the organization to conduct its business
What includes governance as a component? - answerThe service value system
A change is defined as the addition, modification, or removal of anything that could have
a direct or indirect effect on _____? - answerServices
Which dimension considers how knowledge assets should be protected? -
answerInformation and technology
What is a means of enabling value cocreation by facilitating outcomes that customers
want to achieve without the customer having to manage specific costs and risks? -
answerA Service
The management of information security incidents usually requires _____. - answerA
separate process
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